> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hiveku.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Team Activity

> See how the team is doing in Hiveku, with a weekly leaderboard, trophies and badges, and an end-of-week email

**Team activity** counts what each person does in Hiveku (emails sent, calls, tasks finished, deals moved, ticket replies and more) and turns it into points, squares and a weekly leaderboard. It is **off** until an account owner switches it on, and the team is told before anything is counted.

```
Settings > Team activity
```

Owners and admins see this page. Each person can always see their own counts.

## What is kept, and what never is

Team activity keeps only the numbers: never what you wrote or said, which pages you opened, or the time of day. Emails, notes and calls are still kept where they always were; team activity only counts them.

Counts are kept for 25 months.

## Switch it on

<Steps>
  <Step title="Open Settings > Team activity">
    Only an account owner can switch it on.
  </Step>

  <Step title="Check what counts">
    Set the points for each kind of activity, and who is left out, before switching on.
  </Step>

  <Step title="Switch on and tell the team">
    Hiveku shows what the team will be told, then tells everyone who is counted with a notice in the app. Counting starts that day, never earlier, so the squares fill in a day at a time.
  </Step>
</Steps>

Switching on also offers **Add Team activity to the home dashboard**, ticked. Leave it ticked to put the team's squares on the account home.

## What counts, and for how much

| Activity | Points |
| - | - |
| Signed in | 1 |
| An hour active in Hiveku | 1 |
| Email sent | 2 |
| Call made or answered | 2 |
| Text sent | 2 |
| Invoice or quote sent | 2 |
| Task created | 1 |
| Task finished | 2 |
| Ticket reply | 2 |
| Deal moved or won | 2 |
| Meeting held | 2 |
| Note or comment | 2 |
| Request to an AI assistant | 2 |
| Change an AI app made for you | 1 |

Every number can be changed, from 0 (not counted) to 100. One kind of activity counts at most **30 times a day** by default (you can set 1 to 100), so a bulk send or a busy AI app can't fill a day. Work days are Monday to Friday.

## Who is counted

Everyone who is a member of the account is counted, including Hiveku staff who are members of it. Staff who only help in an account without being a member of it are never counted there.

* **Leave out** anyone who works mostly outside Hiveku. Nothing of theirs is counted, and the board says so. Counting someone again tells them what is counted from that day.
* **Departments**: give each person a department (Sales, Marketing, Support, Communications, Projects, Finance, Websites or AI) for the department boards.
* People who join later are counted from the day they join, and are told so.

## Who sees what

* **Each person** always sees their own counts.
* **Owners and admins**, and any role given **Team activity: View** in **Settings > Team Members > Manage Roles**, see everyone's counts, the whole leaderboard and who has gone quiet.
* **Who sees the leaderboard** sets what the rest of the team sees:
  * **Everyone sees the top three and the badges** (recommended). Owners and admins see the whole list.
  * **Only owners and admins.** The team sees their own place and nothing else.
  * **Everyone sees the whole list.** The people at the bottom are shown to their colleagues.

Changes the team should know about tell them first, in the app: switching on, a change to what is counted, a change to who outside the team gets the email, and showing the leaderboard to more people. The page shows exactly what they will be told before you save.

## The leaderboard, trophies and badges

The leaderboard puts people in order of points for this week, last week or this month, for the whole team or one department. Each week Hiveku closes the week, ranks the team and gives out:

| Award | For |
| - | - |
| **The top three** | Gold, silver and bronze, each week and each month. |
| **Department leaders** | First on each department's board. |
| **Most improved** | The biggest rise over a person's own usual pace. It counts only people whose usual week is 20 points or more. |
| **On a roll** | Active every working day, for weeks running. |
| **Task finisher** | The most tasks finished. |
| **First week** | A person's first week with points, for people who join after team activity is switched on. |

Each award can be switched off in **Trophies and badges**.

## The end-of-week email

After each week closes, owners and admins get an email with the whole week: the leaderboard, the trophies and badges, and a private box saying who was quiet or off.

* **Send the end-of-week email** on the day and hour you choose (Monday at 8:00 am unless you change it), in the account's time zone.
* **Also send it to** up to 10 other addresses, such as an accountant. They get everyone's points, the top three and the badges, but never who was quiet or off. Addresses of Hiveku staff never get it.
* **A shorter email to the whole team**, if you want one: the top three and the badges only. It never says who was quiet, and it isn't sent while only owners and admins see the leaderboard.
* **Send me a test** sends the last closed week's email to you alone, marked as a test.

Anyone can stop the email with the unsubscribe link in it. Under **Owners and admins**, the page lists who it goes to, and who it doesn't and why (they unsubscribed, turned email off, or have no address).

## Where it shows

* **Settings > Team Members**: everyone's squares above the list for owners, admins and anyone given **Team activity: View**, your own row for anyone else.
* **Accounting > Members**.
* **Dashboards**: the [team activity widgets](/dashboards/widgets#team-activity) (Team activity, Quiet lately, One person's year, Who did what this week and the Leaderboard), on the home or any dashboard.

## Switch off or delete

* **Switch off** stops counting at once. What was counted is kept until it ages out.
* **Delete all team activity** (owners only) deletes every count, trophy and badge for good, with the record of who was told, and switches team activity off. Your settings are kept.


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