> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hiveku.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Give Your AI Your Documents (Knowledge Base)

> Put price lists, policies and manuals into a knowledge base so your AI agents answer from them, and ask the knowledge agent what's in them

Your AI team already knows the basics about your business. For the details that live in documents, such as a price list, a returns policy or an equipment manual, make a **knowledge base** and upload the files. Your agents then look things up in it instead of guessing.

This guide puts Northwind's wholesale price list into a knowledge base and asks a question about it.

## Make a knowledge base

**1. Open Knowledge Base**

Click **Marketing** in the left rail. On the **Knowledge Base** card, click **View & manage**, then **Create Knowledge Base**.

**2. Name it and choose who may use it**

Give it a **Name** and a short **Description** of what it holds. Under **AI Context Type**, choose which agents may read it: **General** lets every AI feature use it; the others limit it to one area, such as **SEO AI** or **Website AI**. Click **Create**.

![Create Knowledge Base: Name Wholesale price list, outlined; Description Our wholesale prices, minimum orders and delivery days for cafés and shops; AI Context Type General, Available to all AI features, outlined; Fidelity Mode Standard or High Fidelity; Set as default for General; Tags; and Create, outlined](https://mintcdn.com/locusdigital/9YCxphp6JqUdEUBl/images/how-tos/ai-team/kb-01-create-closeup.webp?fit=max\&auto=format\&n=9YCxphp6JqUdEUBl\&q=85\&s=1b118c7623c2c20e7a05c4dd15eff3aa)

A knowledge base for the wholesale price list

**High Fidelity** keeps tables and long technical text intact; pick it for manuals. **Standard** suits everyday documents.

## Add your documents

Click **View Details** on the knowledge base. Under **Add Content**, click **Choose File**, pick a TXT, PDF or Word file up to 10 MB, and click **Upload & Index**.

![Add Content with Upload File and Scrape Web Page: Choose File with wholesale-prices.txt, outlined; Supported formats TXT, PDF, DOCX (Max 10MB); and Upload & Index, outlined](https://mintcdn.com/locusdigital/9YCxphp6JqUdEUBl/images/how-tos/ai-team/kb-02-upload-closeup.webp?fit=max\&auto=format\&n=9YCxphp6JqUdEUBl\&q=85\&s=ba8d18c1ef0002ab530565088bf802bb)

The price list, ready to upload

A few seconds later the document is listed under **Content**, with a preview of what the AI will read.

![Content, Documents (1): wholesale-prices.txt, uploaded 10/23/2026, outlined, with Archive, outlined, and Delete; and its preview: House blend \$14 per pound, 5 pound minimum; Single origin coffees \$17 per pound, 5 pound minimum; Decaf \$15; delivery Tuesdays and Fridays; order by Monday noon for Tuesday and Thursday noon for Friday](https://mintcdn.com/locusdigital/9YCxphp6JqUdEUBl/images/how-tos/ai-team/kb-03-document-closeup.webp?fit=max\&auto=format\&n=9YCxphp6JqUdEUBl\&q=85\&s=76a1d2161e73d55c07639c8920550ca1)

The document in the knowledge base

To add a page from a website instead, click **Scrape Web Page** and paste its address.

## Ask about it

The **AI Knowledge Agent** on the left of the page answers questions from your knowledge bases. Under **Context**, pick the knowledge base under **Knowledge base**. Then ask, naming the knowledge base in your question so the agent looks there first.

![Context: Wholesale price list, outlined; the question Look in the Wholesale price list knowledge base: what is the minimum order for single origin beans, and when must a café order by for Friday delivery?; and the answer, outlined: Single-origin beans have a 5 lb minimum order (\$17/lb). For Friday delivery, order by Thursday at noon. Source: wholesale-prices.txt in the Wholesale price list knowledge base](https://mintcdn.com/locusdigital/9YCxphp6JqUdEUBl/images/how-tos/ai-team/kb-04-ask-closeup.webp?fit=max\&auto=format\&n=9YCxphp6JqUdEUBl\&q=85\&s=e7b4e4dd3abaf8c9a48cc895d68832cf)

An answer from the price list

The answer says which document it came from. Your other agents, such as the sales agent, read the same knowledge base when they need it.

## Good to know

* **Out of date?** Click **Archive** on a document to take it out of what the AI reads, without losing it. **Delete** removes it for good.
* **Prices change?** Upload the new file and archive the old one, so the AI never mixes the two.
* **The basics about your business**, such as hours and what you sell, belong in **About your business**: see [Tell Your AI Team About Your Business](https://docs.hiveku.com/how-tos/ai-team/tell-your-ai-team-about-your-business.md).


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