> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hiveku.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Assign a Conversation, Set Its Priority and Tag It

> Give a conversation to the right teammate, raise its priority, and tag it so you can find every one like it later

When a conversation needs a particular person, give it to them. When it matters more than the rest, raise its priority. Tag it with a word your team uses, such as "wholesale", and you can list every conversation like it in one click.

This guide hands a café's wholesale question to Jamie, Northwind's owner, at high priority.

## Open the conversation

In **Helpdesk** > **Inbox**, click the conversation, then the **...** button at its top right, then **Open full page**. Its settings are on the right, under **This chat**.

## Assign it

Click **Assign** next to **Assigned to** and pick the teammate. **Assign to me** takes it yourself.

![This chat: Assigned to Nobody yet with Assign, outlined, and the list Assign to me and Jamie Holloway, with Jamie Holloway outlined](https://mintcdn.com/locusdigital/kLOiwymVNZG9Vk9l/images/how-tos/helpdesk/apt-01-assign-closeup.webp?fit=max\&auto=format\&n=kLOiwymVNZG9Vk9l\&q=85\&s=cfa2fced989edbfaca2e79b0651d207f)

The teammate gets a notification that the conversation is theirs, and it shows in their **Mine** tab. To change it later, click the name.

## Set the priority

Click the priority, **Normal** to begin with, and pick **Low**, **Normal**, **High** or **Urgent**.

![Assigned to Jamie Holloway, outlined, and the Priority menu open with Low, Normal ticked, High, outlined, and Urgent](https://mintcdn.com/locusdigital/kLOiwymVNZG9Vk9l/images/how-tos/helpdesk/apt-02-priority-closeup.webp?fit=max\&auto=format\&n=kLOiwymVNZG9Vk9l\&q=85\&s=ea18064e3117dff40fe1b45afb122ac8)

Priority sets how fast your team should answer and finish it: each one has its own response and resolution deadline under **Setup** > **Settings**.

## Tag it

Click **Add a tag**, type the tag and press **Enter**. Add as many as you like; click a tag's **x** to remove it.

![This chat: Assigned to Jamie Holloway, Priority High and the tag wholesale, each outlined, with Add a tag next to the tag](https://mintcdn.com/locusdigital/kLOiwymVNZG9Vk9l/images/how-tos/helpdesk/apt-03-done-closeup.webp?fit=max\&auto=format\&n=kLOiwymVNZG9Vk9l\&q=85\&s=aaa6f4cb97ae878f957b1d1455d693c4)

## Find them again

In the inbox, click **Filter** and pick the tag under **Tag** to list every conversation with it. The tag shows as a chip next to **Filter**.

![The Tag: wholesale chip with its x, outlined, next to Filter 1](https://mintcdn.com/locusdigital/kLOiwymVNZG9Vk9l/images/how-tos/helpdesk/apt-04-tag-filter-closeup.webp?fit=max\&auto=format\&n=kLOiwymVNZG9Vk9l\&q=85\&s=1dae412cb3e8d64998d32226cf980f8e)

Each conversation in the list shows the initials of the teammate it is assigned to.

![Everything else: Sam Ortega's conversation with You replied and the initials JH, outlined](https://mintcdn.com/locusdigital/kLOiwymVNZG9Vk9l/images/how-tos/helpdesk/apt-05-list-closeup.webp?fit=max\&auto=format\&n=kLOiwymVNZG9Vk9l\&q=85\&s=241280442c0ca4dd343e1e1cd3d3e736)

## Good to know

* **Combine filters:** pick a tag together with a **Priority** or **Assigned** filter to find, for example, every urgent wholesale conversation nobody has yet.
* **Give new conversations to someone automatically:** **Auto-assign tickets** under **Setup** > **Settings** shares new conversations among your team.
* **More:** [Find Any Conversation and Clear Out Finished Ones](/how-tos/helpdesk/find-and-sort-conversations) covers the tabs, search and Done.


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