> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hiveku.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get Alerted When a Visitor Is Waiting

> Have your team alerted in the app, on their phones and by email when a website visitor asks for a person, and see who was told

When a visitor on your website asks for a person, someone on your team should hear about it at once. Hiveku can alert your team in the app, on their phones and by email, and again a few minutes later if nobody has replied.

This guide checks the alerts on Northwind and shows where to see who was told about a chat.

## Switch on the alerts

**1. Open the Helpdesk settings**

Click **Helpdesk** in the left rail, then **Setup** at the top, then **Settings**.

![The Helpdesk tabs with the Setup menu open: Connections, Chat widget and Settings, with Settings outlined](https://mintcdn.com/locusdigital/Cbg2UXFY0C93pKnG/images/how-tos/helpdesk/alert-01-open-settings-closeup.webp?fit=max\&auto=format\&n=Cbg2UXFY0C93pKnG\&q=85\&s=50b1d7138b32b3c74b0cafe023c53366)

**2. Switch on Alert the team about live chats**

Under **Helpdesk automations**, switch on **Alert the team about live chats**. When a visitor starts a live chat or asks for a person, your team is alerted in the app, on their phones and by email. If a visitor who asked for a person gets no reply, the alert goes out again after 2, 5 and 15 minutes.

![Alert the team about live chats, switched on, outlined, with Alerts in Slack below it](https://mintcdn.com/locusdigital/Cbg2UXFY0C93pKnG/images/how-tos/helpdesk/alert-02-live-chat-alerts-closeup.webp?fit=max\&auto=format\&n=Cbg2UXFY0C93pKnG\&q=85\&s=7e12dab9f14ff922ae10aae60bdfb8f5)

**3. Add Slack if you like**

To have the alerts posted to a Slack channel too, switch on **Alerts in Slack** just below and paste the channel's link.

Each person can still turn these alerts off for themselves in **Settings** > **Notifications**.

## See who was told

Open a chat in **Helpdesk** > **Inbox**. On the right, **Why it came to you** says why the chat needs your team, and **Who was told** lists every alert and reminder, and what the visitor was told.

![Why it came to you: The visitor asked for a person. Who was told: Urgent alert to 1 teammate, Reminder 2 to 1 teammate, Sam was told the team will reply by email, both outlined](https://mintcdn.com/locusdigital/Cbg2UXFY0C93pKnG/images/how-tos/helpdesk/alert-03-who-was-told-closeup.webp?fit=max\&auto=format\&n=Cbg2UXFY0C93pKnG\&q=85\&s=98e73acb6ff896f51ada186e0a9b48f6)

## Good to know

* **Reply to stop the reminders.** The alerts go out again only while nobody has replied.
* **The visitor is kept informed.** After five minutes, the chat tells the visitor your team will reply by email if they leave, or asks them for an email address if they have not left one.
* **More:** [Alerts](/helpdesk/alerts), and [Answer a Visitor Who Asked for a Person](/how-tos/helpdesk/answer-a-waiting-visitor).


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