> ## Documentation Index > Fetch the complete documentation index at: https://docs.hiveku.com/llms.txt > Use this file to discover all available pages before exploring further. # Let Visitors Talk to Your Assistant by Voice > Offer Talk live in your website chat so visitors can ask questions out loud, hear your assistant answer, and find every call written out in your inbox Some visitors would rather ask than type. **Talk live** adds a voice call to your website chat: the visitor taps it, speaks, and your website assistant answers out loud, with everything written out as they talk. The call then lands in your Helpdesk inbox like any chat. This guide checks Talk live is on for Northwind, makes a test call from the website, and reads it back in the inbox. ## Switch on Talk live Click **Helpdesk** in the left rail, then **Setup** at the top, then **Chat widget**. On the **Who answers** tab, turn on **Offer Talk live** and click **Save**. ![Talk live, A voice call visitors can start from the chat: Offer Talk live, switched on and outlined, with the note Your AI assistant answers these calls, not a person. Calls use your voice minutes. Visitors see it only while your website assistant is answering](https://mintcdn.com/locusdigital/9YoyG9xy4ScP96TD/images/how-tos/helpdesk/tl-00-offer-talk-live-closeup.webp?fit=max\&auto=format\&n=9YoyG9xy4ScP96TD\&q=85\&s=3292f255c23c832b4b2edec0f2936909) Offer Talk live, switched on Your assistant answers these calls, not a person. Visitors see **Talk live** only while your website assistant is answering, and calls use your voice minutes. ## What a visitor does **1. Tap Talk live** In the chat on your website, the visitor taps **Talk live** under **Send us a message**. ![The Northwind Coffee chat: Hi there, How can we help? Ask us anything, Send us a message, and Talk live, outlined](https://mintcdn.com/locusdigital/9YoyG9xy4ScP96TD/images/how-tos/helpdesk/tl-01-talk-live-button-closeup.webp?fit=max\&auto=format\&n=9YoyG9xy4ScP96TD\&q=85\&s=e4bfcddda3dc188bbe642c7d869a6a82) Talk live, in the chat **2. Share a name and email** **Before we call** asks for their email, and their name if they like, so the call is linked to their conversation. They tap **Continue to call** and allow the microphone. ![Before we call: Share your name and email so we can link the call to your conversation. Your name Dana Example, Email address dana.example@example.com, and Continue to call, outlined](https://mintcdn.com/locusdigital/9YoyG9xy4ScP96TD/images/how-tos/helpdesk/tl-02-before-the-call-closeup.webp?fit=max\&auto=format\&n=9YoyG9xy4ScP96TD\&q=85\&s=d23405e5c348c781799c34fae2a64a16) Before the call **3. Talk** The assistant greets them and answers out loud. What both say is written out in the chat as they go. **Mute** turns off their microphone, and **End** hangs up. ![The chat during the call, with Mute and End, outlined: the assistant's Hi! How can I help you today?, the visitor's question about when the Division Street café closes on Sunday, and the answer, The Division Street Cafe closes at six in the evening on Sundays, outlined](https://mintcdn.com/locusdigital/9YoyG9xy4ScP96TD/images/how-tos/helpdesk/tl-03-on-the-call-closeup.webp?fit=max\&auto=format\&n=9YoyG9xy4ScP96TD\&q=85\&s=d85832fb8f79445b0b169617e031e11f) A question asked out loud, and the answer The answer came from the café hours in Northwind's [About your business](https://docs.hiveku.com/how-tos/ai-team/tell-your-ai-team-about-your-business.md). ## Read the call in your inbox Click **Helpdesk**, then **Inbox**. The call is in the visitor's conversation, marked **Talk live**. Click **Show all lines** to read it. ![Talk live call with the assistant, 10:24 AM, 3 min, 7 lines: the greeting, the question about Sunday hours, the answer marked Looked it up, a question about buying beans online and its answer, the goodbye, and Call ended 10:26 AM, Spoken words, written down automatically](https://mintcdn.com/locusdigital/9YoyG9xy4ScP96TD/images/how-tos/helpdesk/tl-04-transcript-closeup.webp?fit=max\&auto=format\&n=9YoyG9xy4ScP96TD\&q=85\&s=568e09d5c5a8cd2a0a8065cf370d525c) The call, written out To answer yourself, write a reply in the box under the conversation: it takes the chat over from the assistant. See [Step Into a Chat the Assistant Is Answering](https://docs.hiveku.com/how-tos/helpdesk/take-over-from-the-assistant.md). ## Good to know * **Try it yourself** on your own website: open the chat, tap **Talk live** and ask what customers ask. * **What it knows** is what your website assistant knows. To teach it, see [Teach Your Website Assistant](https://docs.hiveku.com/how-tos/site-builder/teach-your-website-assistant.md). * **Its voice and spoken greeting** are set under **Website assistant** at the top of Helpdesk. * **No chat on your site yet?** See [Add a Chat to Your Website](https://docs.hiveku.com/how-tos/site-builder/add-website-chat.md). This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.