> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hiveku.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Block a Caller

> Stop a robocaller or unwanted number from reaching your business, and stop your team calling a number by mistake

When the same unwanted number keeps calling, add it to your blocked numbers. Calls from it are turned away without ringing anyone. The same list can also stop your team from calling a number.

This guide blocks a made-up robocaller's number on Northwind's account, then removes it again.

## Open Blocked numbers

Click **Communications** (the phone) in the left rail, then **Admin** at the top, then **Blocked numbers**. Click **Block a number**.

![Blocked numbers: numbers on this list are silently rejected on inbound and refused on outbound; 0 numbers blocked, No numbers blocked yet, and Block a number outlined](https://mintcdn.com/locusdigital/WvWK2LIU8S_einMH/images/how-tos/phone/blk-01-page-closeup.webp?fit=max\&auto=format\&n=WvWK2LIU8S_einMH\&q=85\&s=1371d9f53a19d4139b45d8dbf7de5a2c)

## Add the number

Fill in the three boxes:

* **Phone:** the number with its country code and no spaces, for example `+15035550199`. A 10-digit US number such as `5035550199` works too.
* **Reason:** a short note for your team, so they know why it's there.
* **Direction:** **Both** blocks calls from the number and calls to it. **Inbound only** blocks only calls from it, and **Outbound only** stops your team calling it.

Click **Block**.

![The Block a number form: Phone +15035550199, Reason Repeated robocalls about our car warranty, Direction Both, and the Block button outlined](https://mintcdn.com/locusdigital/WvWK2LIU8S_einMH/images/how-tos/phone/blk-02-form-closeup.webp?fit=max\&auto=format\&n=WvWK2LIU8S_einMH\&q=85\&s=e21f10fe8ff043352673bec74de74416)

> [!WARNING]
>
> Type the number without spaces, dashes or brackets. With them, the form shows an error and the number isn't blocked.

The number appears in the list with its direction and reason.

![1 number blocked: +15035550199, Both, Repeated robocalls about our car warranty, outlined, with a trash icon to remove it](https://mintcdn.com/locusdigital/WvWK2LIU8S_einMH/images/how-tos/phone/blk-03-blocked-closeup.webp?fit=max\&auto=format\&n=WvWK2LIU8S_einMH\&q=85\&s=bd06d5a256a71cba51687cf8de039d66)

## Remove a number

Click the trash icon on its row, then **Remove**.

![Remove this number from the blocklist? Cancel or Remove](https://mintcdn.com/locusdigital/WvWK2LIU8S_einMH/images/how-tos/phone/blk-04-remove-closeup.webp?fit=max\&auto=format\&n=WvWK2LIU8S_einMH\&q=85\&s=635eaaa38ae6502f04ddaa9580cbebad)

Northwind removed its made-up number right after this guide.

## Good to know

* **Blocked callers aren't told why.** Their call is turned away and nobody's phone rings.
* **The list covers your whole account**, every phone number and every teammate.
* **Phones first:** blocking works once your account has phones set up. See [Get a Local or Toll-Free Number](/how-tos/phone/get-a-phone-number).


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