> ## Documentation Index > Fetch the complete documentation index at: https://docs.hiveku.com/llms.txt > Use this file to discover all available pages before exploring further. # See Your Calls, Recordings and Transcripts > Find any call your business made or took, see why a call has no summary, and play or download a call's recording Every call to and from your Hiveku numbers is listed in one place: who it was with, how long it lasted, whether someone answered, and what was said when the call was recorded. This guide opens Northwind's call log. Phone numbers are hidden in the pictures, and the staff member's name is shown as Northwind's demo user. ## Open the call log Click **Communications** in the left rail, then the **Calls** tab. The cards at the top count every call: how many were answered, how many were missed, how many your AI handled, the total talk time and how many were recorded. Below them, narrow the list with the search box (a number, a contact or words from a summary), the **All**, **Inbound**, **Outbound**, **Missed**, **Answered** and **AI handled** buttons, or the two dates. **Export CSV** downloads the calls that match. ![Call log: Every inbound and outbound call, with AI summary, transcript and recording playback. Cards: Calls 75, Answered 41%, Missed 44, AI handled 3, Talk time 6h 3m, Recorded 36. The filter buttons All, Inbound, Outbound, Missed, Answered and AI handled, outlined. The list, with the Summary column outlined: three website visitor calls, AI handled, Website call, no recording, from Website chat: Talk live; then two abandoned calls, Not answered](https://mintcdn.com/locusdigital/yCvzRfgXF5N0hxEs/images/how-tos/phone/cl-01-log-closeup.webp?fit=max\&auto=format\&n=yCvzRfgXF5N0hxEs\&q=85\&s=c9a0353e0f62984d139e567a1d1a66cb) Northwind's call log ## Read the Summary column A recorded call gets an AI summary of what was said, usually within a minute or two of the call ending. When a call has none, the **Summary** column says why: | It says | Why | | - | - | | **Not processed yet** | The call was recorded and its summary is on its way. | | **Not answered** | Nobody answered, so there was nothing to summarize. | | **No recording** | The call was answered but not recorded. | | **Website call, no recording** | A visitor talked to your AI from the chat on your website (**Talk live**). These calls are not recorded. | | **No summary was made** | The call was recorded, but no summary was made for it. | ## Open a call Click any row. The panel on the right shows who the call was with, the direction, the outcome and the length, with **Call back** and **Text** for a phone caller and a **CRM** link when the caller is one of your contacts. The **Summary** tab shows the AI summary, or the reason there isn't one, and the numbers the call went from and to. A call from your website chat says what happened to it: ![Website visitor, Inbound, AI handled, 2:49, 10/23/2026. Summary tab: This call came from the chat on your website (Talk live). Website calls are not recorded, so there is no summary here. What was said is in the visitor's chat in Helpdesk, outlined. From Website visitor, To Your website chat](https://mintcdn.com/locusdigital/yCvzRfgXF5N0hxEs/images/how-tos/phone/cl-02-website-call-closeup.webp?fit=max\&auto=format\&n=yCvzRfgXF5N0hxEs\&q=85\&s=62f13ae13550169e89f6280b272e5bd6) A call from the website chat For a website call, read the conversation in the visitor's chat in **Helpdesk**. ## Play or download a recording When a call was recorded, open its **Recording** tab. Play it in the page, or click **Download MP3** to keep a copy. ![Jamie Holloway, CRM, the phone number hidden, Outbound, Answered, 1:57, 5/3/2026, with Call back and Text. The Recording tab, outlined, with the audio player, 0:00 of 1:57, outlined, and Download MP3, outlined](https://mintcdn.com/locusdigital/yCvzRfgXF5N0hxEs/images/how-tos/phone/cl-03-recording-closeup.webp?fit=max\&auto=format\&n=yCvzRfgXF5N0hxEs\&q=85\&s=814b08aad7d9f43f2c6f2736595e2d6e) A recorded call Once a recorded call has been transcribed, a **Transcript** tab appears after **Summary** with everything that was said, word for word. ## Good to know * **Recording is a setting.** It is switched on or off for your whole phone system, and each number can follow that or have recording on or off for itself, in the number's settings. A call that wasn't recorded has no recording, summary or transcript. * **Calls your AI receptionist took** show **AI handled**. See [Let the AI Receptionist Answer Your Phone](https://docs.hiveku.com/how-tos/phone/ai-receptionist.md). * **Patterns over time,** such as your busiest hours and where calls come from: [See When Calls Come In and Who Answers Them](https://docs.hiveku.com/how-tos/phone/call-analytics.md). This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.