> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hiveku.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Hiveku Mobile App
> Run your workspace from your phone — chat, calls, CRM, projects, and marketing on iOS and Android
The Hiveku app puts your workspace in your pocket. Search **Hiveku** on the App Store or Google Play, sign in with your Hiveku account, and everything follows you — team chat, your business phone lines, CRM, projects, and the marketing hub.
This page covers the Hiveku app you install to manage your own account. If you want to build and ship your *own* iOS + Android app with Hiveku, that's a different feature — see [Native Mobile](/mobile/overview).
## What's in the app
* **Chat** — team channels and DMs, with presence and unread-first ordering
* **Inbox** — calls, voicemails, and SMS threads on your business numbers; place and receive calls anywhere you have cell or wifi data
* **CRM** — contacts, companies, and deals, including call activity with full dialogue transcripts
* **Projects** — your sites, deploys, and project discussions
* **Marketing** — the marketing hub with live previews and a KPI strip; pin the cards you use most
* **Calendar & Bookings** — your schedule and incoming bookings
* **Helpdesk, Hiveboards, Knowledge, Team** — the rest of the workspace, one tap from **More**
* **AI chat** — the assistant streams its thinking, asks you to pick between options when it needs a decision, and shows images it generates
## Sign in
Search **Hiveku** on the App Store (iOS) or Google Play (Android).
Same credentials as [app.hiveku.com](https://app.hiveku.com). You land in your home account; switch accounts any time from **More**.
Push notifications wake the app for incoming calls and messages. Without them, calls only ring while the app is open on screen.
## Use it on more than one phone
Sign in on as many phones as you like. Each phone registers as its own device with its own extension, and incoming calls ring all of them — pick up whichever is closest. Every phone also identifies itself, so your admin can tell an iPhone 13 Pro Max from a Pixel at a glance.
Admins see the whole fleet on the **Mobile devices** panel at **Communications → Extensions** in the dashboard: who owns each phone, its model, OS and app version, the extension it rings, when it was last seen, and its push notification health.
To silence a single phone — a lost device, or a former employee's — click **Stop ringing this device** on its row. Incoming calls stop reaching it immediately, and it only starts ringing again if someone signs in to the app on it.
Per-device registration needs app version 1.2.8 or later. Phones on older builds keep working exactly as before on a shared extension, and show an "older app build" badge in the Mobile devices panel until they update.
See [Extensions and Devices](/communications/extensions) for the full picture of extensions, desk phones, and the browser softphone.
## Make it yours
### Customize the tab bar
Open **More → Customize tabs**. **Chat** and **More** stay pinned at the ends of the bar; you choose what fills the middle. Drag the handle to reorder, remove a tab with the minus, and add hubs from the list below. Nothing changes until you tap **Save**.
### Home-screen quick actions
Press and hold the Hiveku app icon on your home screen for shortcuts straight into the app:
* **Dial** — open the dialer
* **New chat** — jump to Chat
* **Inbox** — open your calls and messages
### Notification preferences
**More → Notification preferences** has a toggle per event type — mentions, tasks, comments, deployments, and more. On Android, each category is its own system notification channel (for example **Messages & mentions**, **Tasks**, **Comments**, **Deployments**), so you can silence one category in Android's settings without muting the rest. The app icon shows an unread badge on both platforms.
## Search everything
Tap the search icon in the Chat header (or open it from **More**) to search across contacts, companies, deals, projects, and tickets in one place. Results appear as you type and open straight into the matching record.
## Links open in the app
Links to `app.hiveku.com` — from an email, a chat message, or a notification — open directly in the app, already signed in. No browser detour, no second login.
## Built to feel native
The app follows each platform's conventions rather than fighting them:
* Buttons and rows respond visibly when pressed, with haptic feedback where it helps
* Screens show skeleton previews while loading, and lists keep their previous results on screen while you filter or search instead of blanking to a spinner
* Detail screens open instantly using data the app already has, then refresh in the background
* Images are cached on device, so grids and avatars load once and stay fast
* Long-press text to copy it; share records and files out through the system share sheet
* On iPad, screens use the larger canvas instead of stretching the phone layout
* Screens and controls carry VoiceOver (iOS) and TalkBack (Android) labels
## How updates arrive
Most improvements reach your phone automatically. The app checks for updates when you open it, downloads them in the background, and applies them the next time you launch — no store visit needed. A few changes (new device capabilities like haptics or home-screen shortcuts) ship as a regular App Store or Google Play version update instead; keep automatic app updates on and you'll get both kinds without thinking about it.
Your admin can see which app version each phone is running in the **Mobile devices** panel at **Communications → Extensions**.
## Troubleshooting
Check that notifications are allowed for Hiveku in the phone's settings — calls ring via push. Then check the **Mobile devices** panel at **Communications → Extensions**: if the phone's push health shows a warning, or someone clicked **Stop ringing this device**, sign out and back in on that phone to re-register it.
That phone is running an app version older than 1.2.8, from before per-device registration. It still rings — update the app from the App Store or Google Play to give it its own extension and exact device matching.
Long-press a Hiveku notification and open its channel settings, or go to Android Settings → Apps → Hiveku → Notifications. Each category is listed separately — re-enable just the ones you want.
## Next steps
How extensions, desk phones, and the Mobile devices panel fit together.
Phone numbers, ring groups, IVR, and SMS on Hiveku.