> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hiveku.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Social Engagement Inbox

> Read and reply to comments across every connected social account from one inbox

The Engagement inbox pulls comments from all your connected social accounts into a single stream — so you can keep up with your audience without logging into six apps. Read new comments, reply in place, and stay on top of the conversation from inside your project.

<Info>
  Supported platforms: **Facebook Pages, Instagram Business, LinkedIn (profiles and company pages), X (Twitter), TikTok, and Google Business Profile.** Connect them first — see [Connect Social Accounts](/how-tos/connect-social-accounts).
</Info>

## Where it lives

Path: **Marketing > Social > Engagement**

Every account you've connected under **Marketing > Social > Accounts** feeds this inbox. Newly connected accounts start appearing automatically; the inbox only shows the networks you're actually connected to.

## What you can do

<CardGroup cols={2}>
  <Card title="One unified stream" icon="inbox">
    Comments from every connected account in a single, filterable list.
  </Card>

  <Card title="Reply in place" icon="reply">
    Respond to a comment without leaving Hiveku or opening the native app.
  </Card>

  <Card title="Filter by account" icon="layer-group">
    Focus on a single page, profile, or location when you need to.
  </Card>

  <Card title="Keep context" icon="comments">
    See the comment alongside the post it's attached to.
  </Card>
</CardGroup>

## Read and Reply

<Steps>
  <Step title="Open the inbox">
    Go to **Marketing > Social > Engagement**. New comments across your connected accounts appear in one stream.
  </Step>

  <Step title="Filter to what matters">
    Narrow the stream by account when you want to work one page or profile at a time.
  </Step>

  <Step title="Open a comment">
    Select a comment to see it in context — the post it's on and the connected account it came in through.
  </Step>

  <Step title="Reply">
    Type your response and send. Hiveku publishes the reply back to the originating platform through the same connection that powers your posting.
  </Step>
</Steps>

<Tip>
  The docked AI social assistant that lives on your Social pages can help you draft a reply in your brand voice. As with publishing, anything the assistant proposes waits for your explicit approval before it goes out.
</Tip>

## What Each Platform Allows

Every network exposes its own comments API with its own rules, so the actions available on a comment vary by platform.

<Note>
  Replying is broadly supported across the connected networks, but each platform decides what else is possible — some surfaces are more limited than others, and a few are effectively read-only. When an action isn't available for a given comment, the inbox reflects the platform's own limits rather than inventing a control that wouldn't work. When in doubt, the originating platform's app is the source of truth for actions Hiveku doesn't expose.
</Note>

A few platform behaviors are worth keeping in mind, consistent with how they publish:

* **Google Business Profile** is a local surface — engagement there works differently from feed-based networks, and metrics are profile-level only.
* **TikTok** finalizes posts in its own app, so its engagement follows once a post is public.
* **X (Twitter)** is a Premium-plan, metered network on Hiveku, so treat activity there accordingly.

## When Comments Aren't Loading

If a connected account stops showing new comments, the connection has usually expired or been revoked — the same thing that stops posts from publishing.

<AccordionGroup>
  <Accordion title="An account shows a connection error">
    The account shows a red status under **Marketing > Social > Accounts**. Reconnect it (same one-click flow — your history is preserved), and comments resume flowing into the inbox.
  </Accordion>

  <Accordion title="Recent comments are missing">
    Platform APIs lag. Give new activity a little time to appear, and confirm the account is still connected under **Marketing > Social > Accounts**.
  </Accordion>

  <Accordion title="A reply won't send">
    Confirm the account is connected and the network actually allows the action on that comment. Reconnect the account if its status is red, then try again.
  </Accordion>
</AccordionGroup>

## How It Fits

The Engagement inbox closes the loop on the rest of your social workflow: you plan and publish in the [calendar](/how-tos/social-posts), watch performance in [Analytics](/social/analytics), and handle the replies those posts generate here — all against the same set of connected accounts. See the [Social overview](/social/overview) for how the pieces fit together.

## What's Next?

<CardGroup cols={2}>
  <Card title="Social Overview" icon="bullhorn" href="/social/overview">
    How Social's pages fit together, end to end
  </Card>

  <Card title="Connect Social Accounts" icon="plug" href="/how-tos/connect-social-accounts">
    Wire up the accounts that feed your inbox
  </Card>

  <Card title="Schedule Posts" icon="calendar" href="/how-tos/social-posts">
    Compose once, tailor per platform, and publish
  </Card>

  <Card title="Analytics" icon="chart-line" href="/social/analytics">
    Engagement, reach, and per-post performance
  </Card>
</CardGroup>