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Hiveku has nine default roles plus custom roles you can build yourself, so you can give each person exactly the access they need. This guide covers changing roles, removing members, resetting passwords, and transferring ownership.

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Role Overview

The account-level roles, from most to least access: For the full department-by-department capability matrix and how to create custom roles, see the Permissions reference.
There must always be at least one Owner on the account. You can’t demote the last Owner — promote someone else first.

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Change a Member’s Role

1

Open team settings

Go to Settings > Team Members.
2

Open the member's menu

Click the three-dot menu next to the member and choose Change Role.
3

Pick the new role

Choose any default role or one of your custom roles from the dropdown, then click Save.The change takes effect within a few minutes — the member sees the new access the next time they reload.

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Remove a Member

1

Open the menu

From Settings > Team Members, click the three-dot menu next to the member and choose Remove Member.
2

Confirm

Read the confirmation dialog carefully. Removal is immediate and permanent — the member loses access to all projects right away. Their past contributions (commits, comments, edits) are preserved but attributed to a removed user.
You can’t remove yourself from the account. Ask another Owner, or (if you’re the only one) transfer ownership first.

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Reset a Member’s Password

If a member is locked out and can’t reset their own password:
1

Open the menu

Three-dot menu next to their row > Reset Password.
2

Confirm the send

Hiveku emails them a reset link. The member clicks it, sets a new password, and signs back in. Existing sessions are invalidated for security.

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Activity Log

See who did what, and when.
  • Account-wide — click Activity Log at the top of the Team Members page
  • Per-member — three-dot menu > View Activity
Logged events include sign-ins, project edits, setting changes, invites, role changes, and deletes.

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Transfer Ownership

To hand off the account (or just share ownership):
1

Promote a teammate to Owner

Change their role from Admin or Member to Owner.
2

Demote yourself (optional)

You can now demote yourself to Admin or Member — the other Owner must do this from their account, or you can do it yourself since there are two Owners.Alternatively, the new Owner can remove you entirely if you’re leaving the org.
Keep at least two Owners on any production account. If the only Owner loses access, recovery requires contacting Hiveku support with account verification.

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Verifying It Works

After any role or membership change, the Team Members list updates immediately. The affected member sees the new permissions the next time they reload. Pending invites (if you invited someone new) appear with a Pending badge until accepted.

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Troubleshooting

Role changes require Owner or Admin. If you’re a Member, you won’t see the Change Role option. Ask an Owner to make the change.
That’s by design. Promote another member to Owner first, then demote the original Owner.
The log shows recent activity — if no one has done anything yet, it’ll be empty. Also, very old events (90+ days) age out unless you’re on a plan with extended retention.
Departments (Accounting, CRM, Marketing, and so on) are gated by the member’s role. If someone is missing a section, give their role at least View on it — or assign a role that includes it. See the Permissions reference. Remember a feature also has to be in the account’s plan to appear.

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What’s Next?

Permissions reference

Full capability matrix and custom roles

Build a custom role

Set access resource by resource