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The Engagement inbox pulls comments from all your connected social accounts into a single stream — so you can keep up with your audience without logging into six apps. Read new comments, reply in place, and stay on top of the conversation from inside your project.
Supported platforms: Facebook Pages, Instagram Business, LinkedIn (profiles and company pages), X (Twitter), TikTok, and Google Business Profile. Connect them first — see Connect Social Accounts.

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Where it lives

Path: Marketing > Social > Engagement Every account you’ve connected under Marketing > Social > Accounts feeds this inbox. Newly connected accounts start appearing automatically; the inbox only shows the networks you’re actually connected to.

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What you can do

One unified stream

Comments from every connected account in a single, filterable list.

Reply in place

Respond to a comment without leaving Hiveku or opening the native app.

Filter by account

Focus on a single page, profile, or location when you need to.

Keep context

See the comment alongside the post it’s attached to.

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Read and Reply

1

Open the inbox

Go to Marketing > Social > Engagement. New comments across your connected accounts appear in one stream.
2

Filter to what matters

Narrow the stream by account when you want to work one page or profile at a time.
3

Open a comment

Select a comment to see it in context — the post it’s on and the connected account it came in through.
4

Reply

Type your response and send. Hiveku publishes the reply back to the originating platform through the same connection that powers your posting — it threads under the comment exactly as if you’d replied in the native app.
Replying from the inbox is supported on Facebook, Instagram, and LinkedIn comments. Replies are capped at 500 characters, and your own replies don’t echo back into the inbox as new items. Comments from other networks are read-only here — open them in the native app to respond.
The docked AI social assistant that lives on your Social pages can help you draft a reply in your brand voice. As with publishing, anything the assistant proposes waits for your explicit approval before it goes out.

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What Each Platform Allows

Every network exposes its own comments API with its own rules, so the actions available on a comment vary by platform.
Replying from the inbox works on Facebook, Instagram, and LinkedIn; other networks are read-only here for now. Beyond that, each platform decides what’s possible — when an action isn’t available for a given comment, the inbox reflects the platform’s own limits rather than inventing a control that wouldn’t work. When in doubt, the originating platform’s app is the source of truth for actions Hiveku doesn’t expose.
A few platform behaviors are worth keeping in mind, consistent with how they publish:
  • Google Business Profile is a local surface — engagement there works differently from feed-based networks, and metrics are profile-level only.
  • TikTok finalizes posts in its own app, so its engagement follows once a post is public.
  • X (Twitter) is a Premium-plan, metered network on Hiveku, so treat activity there accordingly.

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When Comments Aren’t Loading

If a connected account stops showing new comments, the connection has usually expired or been revoked — the same thing that stops posts from publishing.
The account shows a red status under Marketing > Social > Accounts. Reconnect it (same one-click flow — your history is preserved), and comments resume flowing into the inbox.
Platform APIs lag. Give new activity a little time to appear, and confirm the account is still connected under Marketing > Social > Accounts.
Confirm the account is connected and the network actually allows the action on that comment. Reconnect the account if its status is red, then try again.

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How It Fits

The Engagement inbox closes the loop on the rest of your social workflow: you plan and publish in the calendar, watch performance in Analytics, and handle the replies those posts generate here — all against the same set of connected accounts. See the Social overview for how the pieces fit together.

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What’s Next?

Social Overview

How Social’s pages fit together, end to end

Connect Social Accounts

Wire up the accounts that feed your inbox

Schedule Posts

Compose once, tailor per platform, and publish

Analytics

Engagement, reach, and per-post performance