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Your data is yours. You can download everything you’ve built in Hiveku at any time, from your own dashboard, without contacting us. That stays true if you cancel: you never have to stay to keep your data.
Go to Settings > Export data and click Export everything. We email you when the download is ready.

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What you get

An export is a few .zip files. Most accounts get two or three. Two extras are optional, because they can be large: AI chat history and the activity log. Tick them under Choose what to export.
Not in the export yet: your media library, call and meeting recordings, voicemail audio, attachments, contract and invoice PDFs, and files kept in a website database’s storage. Download those where they appear in Hiveku for now.

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Formats

  • Spreadsheets (.csv) open in Excel, Numbers and Google Sheets, and import into other CRMs and tools. The first row holds the column names.
  • Automations come as one .workflow.json file each. You can import one back into Hiveku, or read it to rebuild the automation in another tool.
  • Money columns ending in _cents are in cents: 12345 means $123.45.
  • Dates and times are in UTC.
  • Links between files use ids: a contact_id column holds the id of a row in the contacts file.

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What is left out, and why

  • Passwords, API keys, access tokens and sign-in connections. A key in a file is a key anyone holding the file can use. Inside an automation, these show as [redacted]. Reconnect your integrations in your new tools.
  • Hiveku’s own records about your account, such as plan and credit usage.
  • Internal machinery, such as queues and caches.
The manifest.json file in every export lists exactly what was left out, table by table.

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Who can export

Owners and admins of the account. Every owner gets an email whenever an export is started, so a copy of your data never leaves without you knowing. Members see who to ask.

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After you cancel

You can still export. After your plan ends, your data stays downloadable from Settings > Export data for 90 days: a 30-day grace period, then 60 more days before the account is deleted. A suspended account can export too: sign in and use the download section on the screen you see.

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Downloads

  • Download links work for 7 days. After that, start a new export.
  • A download that gets cut off can be resumed by your browser.
  • You can start up to ten exports a day, one at a time.
A few minutes for most accounts. Accounts with very large phone or email histories, or several large websites, can take longer. You can close the page: we email you when it’s ready.
Yes. The website’s file has its full code, its images and its database. Run it on any host that supports the framework it uses: for a Next.js site, any host that runs Node.js. Keys and other settings are not included: add your own where you host it.
Yes. The contacts file is a standard spreadsheet with one row per contact. Most CRMs, including HubSpot and Salesforce, import it directly.

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What’s next?

Data Retention

How long Hiveku keeps each kind of data.

Billing

Plans, invoices and cancelling.