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Hiveku tells you when something needs you: a mention, a task, a visitor asking for a person. You choose where those notices reach you, which kinds you get, and the hours when they should wait. These settings are yours alone, for the account you are working in: each teammate sets their own. This guide goes through Northwind’s notification settings, switches one kind off, and sets quiet hours for the night.

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Choose where notices reach you

Click Settings at the bottom of the left rail, then Notifications. Under Delivery Channels, switch each place on or off. Every change is saved as soon as you make it.
Delivery Channels: In-App Notifications, Email Notifications and Phone notifications switched on, and Desktop notifications switched off; the four switches outlined

Where notices reach you

  • In-App Notifications: the bell at the bottom of the left rail.
  • Email Notifications: an email to your sign-in address.
  • Phone notifications: alerts in the Hiveku app for iPhone or Android, once you sign in there.
  • Desktop notifications: a pop-up and a short sound while Hiveku is open in your browser, when a visitor needs a person. Your browser asks for permission the first time.
Send me a test alert, under Test your alerts, sends one alert to you only and shows where it arrived.

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Switch off the kinds you don’t need

Under Notification Types, each kind has its own switch: deployments, mentions and replies, messages, tasks, alerts, live chats and calls that need a person, call recaps and contracts. Northwind’s owner switched off Deployments, to stop hearing each time a site is published.
Notification Types with Deployments, When your projects are deployed or deployment fails, switched off and outlined; Mentions and replies, Direct messages and channel activity, Unread Discussions emails and Tasks still on

Deployments, switched off

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Set quiet hours

Under Quiet Hours, switch on Enable Quiet Hours, pick a Start Time and an End Time, and choose your Timezone. In those hours Hiveku doesn’t send notice emails or phone alerts, except urgent ones. They aren’t sent later, but you still find them under the bell.
Quiet Hours: Enable Quiet Hours switched on, outlined; Start Time 10:00 PM and End Time 08:00 AM, outlined; Timezone Pacific Time, outlined

Quiet from 10 PM to 8 AM, Pacific Time

Live chat and calls that need a person can still reach you in quiet hours while your chat widget’s office hours are open, so a visitor waiting on the site isn’t left alone.

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Good to know

  • New leads are set per site. Who gets an email about a new form submission is chosen on each site’s Forms page: see Choose who gets an email about new submissions.
  • Slack alerts for your team are set up in Helpdesk, Settings.
  • Requests you sent to the Hiveku team have their own switch, and By email chooses whether you get an email about them right away, once a day, once a week or not at all.
  • Tell your team about other things. To email the team or post in Slack when something specific happens, see Tell Your Team When Something Happens.