Skip to main content
The longer an invoice goes unpaid, the harder it is to collect. The Accounts aging report shows every client who owes you money and how long each invoice has been overdue, so you know who to call first. This guide finds Northwind’s four overdue invoices and the oldest one, 78 days late.

​
See the total at a glance

Click Commerce in the left rail. On the Overview, Outstanding AR is what clients owe you on open invoices, and Owed to you · A/R aging splits it by how late it is: Current, 1–30, 31–60, 61–90 and 90+ days.
Outstanding AR $1,900.00, 4 open invoices, outlined, next to Outstanding AP, and Owed to you A/R aging, outlined: Current $0.00, 1-30 $1,212.00, 31-60 $0.00, 61-90 $688.00 and 90+ $0.00

What Northwind is owed

​
Open the aging report

In the Commerce menu, under Reports, click Accounts aging. The cards at the top give the totals: Outstanding, Overdue, Over 90 days and Clients owing, with how late the oldest invoice is. Outstanding by age lists each age group with its share.
Accounts aging: Outstanding $1,900.00, Overdue $1,900.00, 100% of outstanding, outlined, Over 90 days $0.00 and Clients owing 4, oldest 78 days overdue; and Outstanding by age with 61-90 days, 2 invoices, $688.00, outlined

Accounts aging

Click an age group, such as 61–90 days, to list only the invoices that late. Show every client goes back to them all. The list at the top left picks which invoices count by the day they were issued; All time counts every open invoice.

​
Find each overdue invoice

Under By client, each client shows what they owe in each age column. Click the arrow next to a client to list their open invoices, with how many days each is overdue.
By client: Ninebark Hotel, Quillfeather Bakehouse, Pinecrest Design Collective and Copperleaf Books & Coffee, $318.00 in 61-90, expanded and outlined, showing INV-2026-000004, August retail and café order, Partial, due Aug 4, 2026, 78 days overdue, $318.00

Copperleaf's overdue invoice

Click the invoice number to open it.

​
Look at the invoice

The invoice shows the Amount due, the due date marked overdue in red, what has been paid, and whether payment reminders are still going out.
Invoice INV-2026-000004, Partial, August retail and café order, Ines Navarro at Copperleaf Books & Coffee, Amount due $318.00, Due Aug 4, 2026 overdue, outlined, and Payment reminders: on, It is more than 20 days overdue, so no automatic reminders will go out, outlined

78 days overdue, and no more reminders

For an invoice you have sent, Hiveku emails automatic reminders 1, 7 and 14 days after the due date while Payment reminders is on. After that it stops, so an invoice this late needs you to get in touch yourself: call or email the client from their contact in your CRM, and attach the invoice with … > Download PDF.
At the moment an overdue invoice that has been partly paid has no Send button to email it again. Download the PDF and send it yourself.

​
Record the payment when it comes

When the client pays, click Collect payment > Record a payment on the invoice, as in Record a Payment by Check, Cash or Transfer. The invoice leaves the aging report once it is paid in full.

​
Good to know

  • Keep a copy: Options at the top right of the report has Export CSV and Print.
  • Let reminders do the early chasing: keep Payment reminders on when you send an invoice. See Create and Send an Invoice.
  • Bills you owe: the What you owe · A/P aging card on the Overview does the same for your own bills.