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Not sure your phones are ready? Ask. The comms agent, the assistant beside every Communications page, looks at your numbers, extensions, 911 address and AI receptionist, and tells you what it found in plain words. This guide asks Northwind’s comms agent whether its number is set up to reach someone after hours, and only lets it check.

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Open the comms agent

Click Communications in the left rail. The Comms agent panel is on the right of every Communications page. If it is closed, click the Comms agent tab at the right edge of the page. On a small screen, it is a Comms agent button at the bottom right.
The Comms agent panel, with its name outlined, New and Memory at the top, and the suggestions is my phone system set up? and why aren't calls coming through?

The comms agent, ready for a question

New starts a fresh conversation. The panel also starts fresh each time you reload the page.

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Ask your question

1

Type it in your own words

Click Ask about your phone setup… at the bottom of the panel and type your question. The comms agent can also change some settings when you ask it to, such as your AI receptionist’s greeting, so if you only want a check, say so. For Northwind we typed:
The comms agent's box with the question Is my phone number set up to reach someone after hours? Please only check, don't change anything, outlined

A question that asks for a check only

2

Send it

Press Enter, or click the arrow. Northwind’s answer came in under a minute.

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Read what it checked

Each check shows as a card with what the agent looked at, then its answer. For Northwind it ran two:
  • Checked your phone setup: the number of active numbers, verified 911 addresses and extensions, and whether call recording is on.
  • Reviewed your receptionist setup: whether the AI receptionist is on, which greeting it uses and how many extensions are available.
Checked your phone setup, Completed: Phone system looks healthy, Active numbers 1, Verified E911 addresses 1, Extensions 51, Call recording On. Reviewed your receptionist setup, Completed: AI receptionist On, Greeting Default, Business description Not set, Extensions available 51. The answer, outlined: the phone setup is active with 1 active number and no blocking issues, the AI receptionist is enabled, it can't confirm whether callers reach someone after hours, and it only checked

Two checks, and the answer

Northwind’s number is active and the AI receptionist is on. The agent could not see business hours, so it said it could not confirm what happens after hours, and it said it changed nothing. To see that part yourself, click Agent at the top of Communications, then AI agent, and scroll to Business hours. Northwind has no weekly hours yet, so the page says the receptionist handles every call the same way at any time of day.

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Good to know

  • Ask a follow-up in the same chat, for example “why aren’t calls coming through?”. Each answer shows its checks.
  • Keep it to a check. With “only check” in the question, Northwind’s agent read the settings, changed nothing and said so.
  • It uses AI credits, like any other chat with an AI agent.
  • More: Communications Overview covers the whole phone system, and Get a Local or Toll-Free Number shows how to add a number.