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Every Hiveku number has one place its calls go first: one person’s phone, a group of phones, a queue, a phone menu, a voicemail box or the AI receptionist. You can change it at any time, and send callers from particular area codes somewhere else. This guide looks at where Northwind’s main number rings and the choices for changing it.

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See where calls go now

Click Communications in the left rail, then Routing at the top, then Numbers. Routes to says where each number’s calls go. Northwind’s main number rings all of Jamie’s phones.
The Numbers table: Main Number, tracking, Routes to Ring group: Jamie Holloway (personal), outlined, E911 Active, Status Active, and the pencil button outlined. The number's last four digits are blurred

The number, where it rings, and the pencil

Note what it says before you change anything, so you can set it back.

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Choose a new place

1

Edit the number

Click the pencil at the end of the number’s row.
2

Pick where calls go

Under Inbound routes to, pick the kind of place, then which one in the list under it:
Edit number: Inbound routes to Extension, outlined, and Which extension? 1001 Desktop, outlined

Calls go to one phone

3

Send some callers somewhere else (optional)

On the right, Route by caller location sends callers from the area codes you list to a different place. Click Add location rule, name it, type each area code and press Enter, and pick where those calls go. Rules are checked from the top and the first match wins; everyone else follows the main route.Direct forward sends every call to another phone number, such as a mobile outside Hiveku, and overrides everything above. Leave it blank unless that is what you want.
Direct forward, empty, outlined; and Route by caller location with a rule outlined: Portland callers, area code 503, to Extension 1001 Desktop; and Add location rule

A forward, and a rule for Portland callers

4

Save

Click Save changes. Routes to on the number’s row shows the new place; if it still shows the old one, reload the page.

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Good to know

  • Nothing set? A number with no route rejects its calls, so always pick a place.
  • Open and closed hours. For different handling during and after business hours, send the number to a phone menu and set its business hours there.
  • More detail: Phone numbers.