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Your phone charges are added to your monthly Hiveku invoice. Before it arrives, the Billing page under Communications shows what this month has cost so far, line by line. This guide reads Northwind’s phone charges for October.

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Open phone billing

Click Communications in the left rail, then Insights at the top, then Billing.

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Read this month’s charges

Current period shows the dates covered and the Charges so far. The bar shows how many of your plan’s included call minutes you’ve used.
Current period 9/30/2026 to 10/23/2026, Charges so far $1.52, outlined; Minutes used 3 of 2,000 included, 0%, outlined; and the tiles: Numbers 1, $1.00; 911 fee 1 line, $0.50; Calls 1, 3 min; Overage 0 min, $0.00; Texts billed 0, $0.00; SMS in 0, included; IVR audio 1, $0.02

Northwind's phone charges so far in October

Each tile is one kind of charge:
  • Numbers: each phone number you have, per month, and the 911 fee for each local number.
  • Calls and Overage: calls are free up to your plan’s included minutes; minutes past that are charged per minute.
  • Texts billed: each text you send to a phone outside Hiveku. Texts you receive are included.
  • IVR audio: turning your phone menu greetings into speech. A greeting already made is not charged again.
Line-item pricing, further down, lists the price of each.

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Check your safety limits

Safety caps stop costs running away if someone gets hold of a phone login or an auto-dialer goes wrong.
Daily outbound cap $50.00, Outbound calls pause for 24 hours once spend reaches this cap; and Concurrent call cap 10 calls, Max calls that can ring at the same time

The two limits

  • Daily outbound cap: once calls out cost this much in a day, calling out pauses for 24 hours.
  • Concurrent call cap: how many calls can ring at the same time.

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Good to know

  • The final amount is fixed when your monthly invoice is made on the 1st, then charged to your card with the rest of your plan. See See Your Plan and Usage.
  • Manage card and invoices on the same page opens your account’s Billing settings.