Let Your Helpdesk Agent Sort Tickets and Draft Replies
Ask your helpdesk agent which conversation to answer first, have it draft a reply to a chat, and put the draft in your reply box to check and send yourself
Your helpdesk agent reads your tickets and chats for you. Ask it what needs an answer first, and have it write a first draft of a reply. It never sends anything on its own: a draft goes into your reply box only when you click, and you send it.This guide asks Northwind’s helpdesk agent, Avery, what to answer first, then has it draft a reply to Riley Sample’s chat about a torn bag of coffee.
Click Helpdesk in the left rail. The agent’s panel is on the right of the Overview. Click a suggestion, or type your own question in the box at the bottom.
Northwind's helpdesk agent
2
Read its answer
Ask in your own words, such as “Which open ticket should I reply to first?”. The agent reads your open tickets and chats and says which to take first and why, including any that have passed their response time targets.
Click Inbox at the top of Helpdesk and click the conversation. Then open the Assistant tab on the right. The line at the bottom names the chat it will answer.
The Assistant tab in a chat
2
Click Draft reply
The agent reads the whole conversation and checks your saved guidance, then writes a reply in a Draft reply box. Below it, it says anything you should know before sending. Drafting can take a few minutes.
The draft, and Insert into reply
Here Northwind has no written policy for damaged orders, so the draft promises nothing and asks for what the team needs.
3
Insert it and send
Click Insert into reply. Only the draft goes into the reply box under the conversation. Read it, change anything you like, then click Send.
The draft in the reply box
Northwind didn’t send this draft: Riley Sample is a test chat.
Draft with assistant, under the reply box, starts the same draft in the Assistant tab.
Nothing is sent for you. The agent only writes drafts. You decide what goes to the customer.
Help articles give it something to go on. When you write down how you handle damaged orders, refunds and the like, the agent can follow it instead of leaving the decision to you: Write a Help Article. For answers you type often, see Save Replies You Send Often.
{"docsConfig":{"theme":"maple","$schema":"https://mintlify.com/docs.json","name":"Hiveku Builder","colors":{"primary":"#F9A825","light":"#FBC02D","dark":"#F57F17"},"logo":{"light":"https://mintcdn.com/locusdigital/AodgChCDua_G2sAP/images/hiveku-logo-light.svg?fit=max\u0026auto=format\u0026n=AodgChCDua_G2sAP\u0026q=85\u0026s=5d69f2502059f8269d670b35be741ad2","dark":"https://mintcdn.com/locusdigital/AodgChCDua_G2sAP/images/hiveku-logo-dark.svg?fit=max\u0026auto=format\u0026n=AodgChCDua_G2sAP\u0026q=85\u0026s=a78cef8cf1c9ae13d3dcbe31c3ca498d","href":"https://hiveku.com"},"favicon":"https://mintcdn.com/locusdigital/AodgChCDua_G2sAP/images/favicon.svg?fit=max\u0026auto=format\u0026n=AodgChCDua_G2sAP\u0026q=85\u0026s=1b959fd7abfd376351a1216e201aa8cb","api":{},"appearance":{"default":"system"},"seo":{},"styling":{"latex":true},"navigation":{"global":{"anchors":[{"anchor":"Changelog","icon":"list","href":"/changelog"},{"anchor":"App","icon":"arrow-up-right-from-square","href":"https://app.hiveku.com"}]},"pages":[]}},"deployment":{"deploymentMetadataValue":{"subdomain":"locusdigital","hasAudioNarration":false,"actualSubdomain":"locusdigital","customDomains":["docs.hiveku.com"],"gitSource":{"type":"github","owner":"locus2012","repo":"hiveku_docs","deployBranch":"main","contentDirectory":"","isPrivate":true,"mountPath":"","label":""},"chroma":{"liveDeploymentHistoryId":"6adf5d77374824585d6b1e9d","collectionId":"4a3d9597-8ea0-4dbe-96ce-1d46ba632a6b","schemaVersion":"v3","latestBuiltDeploymentHistoryId":"6adf5d77374824585d6b1e9d"},"entitlements":{"AI_CHAT":{"status":"DISABLED"}},"buildId":"6adf60f39fac823faefdcb8a","clientVersion":"0.0.3966","searchFilterCounts":[{"language":"default","tag":"Documentation","count":473},{"language":"default","tag":"How-Tos","count":279},{"language":"default","tag":"Site Builder: Next Steps","count":28},{"language":"default","tag":"Integrations","count":25},{"language":"default","tag":"Growing Your Business","count":24},{"language":"default","tag":"Websites: Step by Step","count":23},{"language":"default","tag":"Commerce: Step by Step","count":19},{"language":"default","tag":"Marketing: Step by Step","count":19},{"language":"default","tag":"Integrations \u0026 BYOK","count":16},{"language":"default","tag":"Helpdesk: Step by Step","count":16}]},"assistantConfig":{"enableAskAiButton":false,"enableStarterQuestions":false,"enableContextualStarterQuestions":false,"enableAskAiSearchBar":true},"hasChatPermissions":false,"hasWebMcpPermissions":false,"toggles":[{"name":"kill-isr","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-mintlify-slack","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-v7-file-tree","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-integrations-settings","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-pr-grouping","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-prefix","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"analytics-v7","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"user-flows-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"no-publish-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-onboarding","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"llms-txt-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"pause-universal-search-reconcile","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving-live","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"stripTemperatureMiddleware","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"per-site-search-delta","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"support-platform-pylon-zendesk","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"instant-rollback","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications-server","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-private-page-search","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-fable","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fixed-ai-action-pricing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automation-resolve-merge-conflict","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"scoped-publishing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"mintql","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"page-level-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-version-history-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-nav-generations","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"billing-page-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workspace-projects","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"assistant-v5","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"byok-sep-25","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fork-pr-previews","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"revalidation-jwt","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"vite-origin","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-agent-model-picker","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"billing-updated-9-15","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"hobby-abuse-scan","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"dashboard-inbox","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false}],"isAtlas":false,"googleFontsInlined":false},"customCss":[],"page":{"pagePath":"how-tos/helpdesk/agent-sorts-and-drafts","slug":"/how-tos/helpdesk/agent-sorts-and-drafts","pageMetadata":{"title":"Let Your Helpdesk Agent Sort Tickets and Draft Replies","sidebarTitle":"Agent Sorts and Drafts Replies","description":"Ask your helpdesk agent which conversation to answer first, have it draft a reply to a chat, and put the draft in your reply box to check and send yourself","href":"/how-tos/helpdesk/agent-sorts-and-drafts"},"description":{"compiledSource":"\"use strict\";\nconst {jsx: _jsx} = arguments[0];\nconst {useMDXComponents: _provideComponents} = arguments[0];\nfunction _createMdxContent(props) {\n const _components = {\n p: \"p\",\n ..._provideComponents(),\n ...props.components\n };\n return _jsx(_components.p, {\n children: \"Ask your helpdesk agent which conversation to answer first, have it draft a reply to a chat, and put the draft in your reply box to check and send yourself\"\n });\n}\nfunction MDXContent(props = {}) {\n const {wrapper: MDXLayout} = {\n ..._provideComponents(),\n ...props.components\n };\n return MDXLayout ? _jsx(MDXLayout, {\n ...props,\n children: _jsx(_createMdxContent, {\n ...props\n })\n }) : _createMdxContent(props);\n}\nreturn {\n default: MDXContent\n};\n","frontmatter":{},"scope":{}},"pageType":"default","mdx":{"mdxSource":{"compiledSource":"\"use strict\";const{Fragment:_Fragment,jsx:_jsx,jsxs:_jsxs}=arguments[0];const{useMDXComponents:_provideComponents}=arguments[0];function _createMdxContent(props){const _components={a:`a`,li:`li`,p:`p`,strong:`strong`,ul:`ul`,..._provideComponents(),...props.components},{Frame,Heading,OptimizedImage,Step,Steps}=_components;if(!Frame)_missingMdxReference(`Frame`,true);if(!Heading)_missingMdxReference(`Heading`,true);if(!OptimizedImage)_missingMdxReference(`OptimizedImage`,true);if(!Step)_missingMdxReference(`Step`,true);if(!Steps)_missingMdxReference(`Steps`,true);return _jsxs(_Fragment,{children:[_jsx(_components.p,{children:`Your helpdesk agent reads your tickets and chats for you. Ask it what needs an answer first, and have it write a first draft of a reply. It never sends anything on its own: a draft goes into your reply box only when you click, and you send it.`}),`\n`,_jsx(_components.p,{children:`This guide asks Northwind’s helpdesk agent, Avery, what to answer first, then has it draft a reply to Riley Sample’s chat about a torn bag of coffee.`}),`\n`,_jsx(Heading,{level:`2`,id:`ask-what-to-answer-first`,children:`Ask what to answer first`}),`\n`,_jsxs(Steps,{children:[_jsxs(Step,{title:`Open Helpdesk`,children:[_jsxs(_components.p,{children:[`Click `,_jsx(_components.strong,{children:`Helpdesk`}),` in the left rail. The agent’s panel is on the right of the `,_jsx(_components.strong,{children:`Overview`}),`. Click a suggestion, or type your own question in the box at the bottom.`]}),_jsx(Frame,{caption:`Northwind's helpdesk agent`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/locusdigital/yJOGaDgGJaUpZpuu/images/how-tos/helpdesk/ha-01-panel-closeup.webp?fit=max\u0026auto=format\u0026n=yJOGaDgGJaUpZpuu\u0026q=85\u0026s=409e4eba5c2e90110f2103585ac9d390`,alt:`Avery, with Huddle, New, history, Memory and close. I help triage tickets, draft replies, and find stalled work. Four suggestions, outlined: Show me open tickets that breached SLA; Summarize the highest-priority open ticket; Which tickets have been stalled with no reply in 24h?; Draft a reply to the most recent ticket. Shortcuts: /draft-reply, /escalate, /triage-new and /weekly-report`,width:`418`,\"data-og-width\":`836`,\"data-og-height\":`720`,\"data-path\":`images/how-tos/helpdesk/ha-01-panel-closeup.webp`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/locusdigital/yJOGaDgGJaUpZpuu/images/how-tos/helpdesk/ha-01-panel-closeup.webp?w=280\u0026fit=max\u0026auto=format\u0026n=yJOGaDgGJaUpZpuu\u0026q=85\u0026s=2442e5a3a4cb793e4a18776dd691695c 280w, https://mintcdn.com/locusdigital/yJOGaDgGJaUpZpuu/images/how-tos/helpdesk/ha-01-panel-closeup.webp?w=560\u0026fit=max\u0026auto=format\u0026n=yJOGaDgGJaUpZpuu\u0026q=85\u0026s=f8a4744d69144a7787e558ef653abbc6 560w, https://mintcdn.com/locusdigital/yJOGaDgGJaUpZpuu/images/how-tos/helpdesk/ha-01-panel-closeup.webp?w=840\u0026fit=max\u0026auto=format\u0026n=yJOGaDgGJaUpZpuu\u0026q=85\u0026s=0a57b825b28c898638565d5a0703a9eb 840w, https://mintcdn.com/locusdigital/yJOGaDgGJaUpZpuu/images/how-tos/helpdesk/ha-01-panel-closeup.webp?w=1100\u0026fit=max\u0026auto=format\u0026n=yJOGaDgGJaUpZpuu\u0026q=85\u0026s=a7dcf91c58f83a6f0ff7a53e6a9e9793 1100w, https://mintcdn.com/locusdigital/yJOGaDgGJaUpZpuu/images/how-tos/helpdesk/ha-01-panel-closeup.webp?w=1650\u0026fit=max\u0026auto=format\u0026n=yJOGaDgGJaUpZpuu\u0026q=85\u0026s=abb37abef4a60020859470aa94824f63 1650w, https://mintcdn.com/locusdigital/yJOGaDgGJaUpZpuu/images/how-tos/helpdesk/ha-01-panel-closeup.webp?w=2500\u0026fit=max\u0026auto=format\u0026n=yJOGaDgGJaUpZpuu\u0026q=85\u0026s=f55839a286bcf75633f4f225c319c374 2500w`})})]}),_jsxs(Step,{title:`Read its answer`,children:[_jsxs(_components.p,{children:[`Ask in your own words, such as “Which open ticket should I reply to first?”. The agent reads your open tickets and chats and says which to take first and why, including any that have passed their `,_jsx(_components.a,{href:`/how-tos/helpdesk/response-time-targets`,children:`response time targets`}),`.`]}),_jsx(Frame,{caption:`The agent's ranking`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/locusdigital/yJOGaDgGJaUpZpuu/images/how-tos/helpdesk/ha-02-first-closeup.webp?fit=max\u0026auto=format\u0026n=yJOGaDgGJaUpZpuu\u0026q=85\u0026s=92beb6acef44511eca93be7381ac2ad4`,alt:`Among tickets actually marked open, reply first to Do you sell coffee subscriptions? The visitor's follow-up about wholesale pricing for their café is still unanswered since Oct 23; route it internally for a confirmed answer rather than guessing a price. Hi. What time does your Division Street Cafe close on Sunday? is lower priority. One queue caveat: an urgent pending Hi ticket has been waiting on a human since Sep 28, with both response targets breached. The damaged-bag replacement request is also pending, with its first-response deadline at Oct 25, 02:14 UTC`,width:`418`,\"data-og-width\":`835`,\"data-og-height\":`1082`,\"data-path\":`images/how-tos/helpdesk/ha-02-first-closeup.webp`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/locusdigital/yJOGaDgGJaUpZpuu/images/how-tos/helpdesk/ha-02-first-closeup.webp?w=280\u0026fit=max\u0026auto=format\u0026n=yJOGaDgGJaUpZpuu\u0026q=85\u0026s=d3181c6295f33672ef149a4cccee40c0 280w, https://mintcdn.com/locusdigital/yJOGaDgGJaUpZpuu/images/how-tos/helpdesk/ha-02-first-closeup.webp?w=560\u0026fit=max\u0026auto=format\u0026n=yJOGaDgGJaUpZpuu\u0026q=85\u0026s=32ace8cbdd2531a3ce007280c7b16ccf 560w, https://mintcdn.com/locusdigital/yJOGaDgGJaUpZpuu/images/how-tos/helpdesk/ha-02-first-closeup.webp?w=840\u0026fit=max\u0026auto=format\u0026n=yJOGaDgGJaUpZpuu\u0026q=85\u0026s=a40a8dff398a16df6c82fea230babffa 840w, https://mintcdn.com/locusdigital/yJOGaDgGJaUpZpuu/images/how-tos/helpdesk/ha-02-first-closeup.webp?w=1100\u0026fit=max\u0026auto=format\u0026n=yJOGaDgGJaUpZpuu\u0026q=85\u0026s=3d786b98acc1456569caa54bc5e86caa 1100w, https://mintcdn.com/locusdigital/yJOGaDgGJaUpZpuu/images/how-tos/helpdesk/ha-02-first-closeup.webp?w=1650\u0026fit=max\u0026auto=format\u0026n=yJOGaDgGJaUpZpuu\u0026q=85\u0026s=19f0b5eb07e2afb412aa2021f34f2a65 1650w, https://mintcdn.com/locusdigital/yJOGaDgGJaUpZpuu/images/how-tos/helpdesk/ha-02-first-closeup.webp?w=2500\u0026fit=max\u0026auto=format\u0026n=yJOGaDgGJaUpZpuu\u0026q=85\u0026s=7c4fbbc6a195e999281b466ea4408bc6 2500w`})})]})]}),`\n`,_jsx(Heading,{level:`2`,id:`have-it-draft-a-reply`,children:`Have it draft a reply`}),`\n`,_jsxs(Steps,{children:[_jsxs(Step,{title:`Open the chat`,children:[_jsxs(_components.p,{children:[`Click `,_jsx(_components.strong,{children:`Inbox`}),` at the top of Helpdesk and click the conversation. Then open the `,_jsx(_components.strong,{children:`Assistant`}),` tab on the right. The line at the bottom names the chat it will answer.`]}),_jsx(Frame,{caption:`The Assistant tab in a chat`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/locusdigital/yJOGaDgGJaUpZpuu/images/how-tos/helpdesk/ha-04-assistant-tab-closeup.webp?fit=max\u0026auto=format\u0026n=yJOGaDgGJaUpZpuu\u0026q=85\u0026s=2132233203cfad15d543523d991c93b2`,alt:`Details and Assistant tabs, with Assistant outlined. Avery and its suggestions. At the bottom: Replying to Riley Sample's chat, with the Draft reply button outlined`,width:`299`,\"data-og-width\":`598`,\"data-og-height\":`1480`,\"data-path\":`images/how-tos/helpdesk/ha-04-assistant-tab-closeup.webp`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/locusdigital/yJOGaDgGJaUpZpuu/images/how-tos/helpdesk/ha-04-assistant-tab-closeup.webp?w=280\u0026fit=max\u0026auto=format\u0026n=yJOGaDgGJaUpZpuu\u0026q=85\u0026s=e5cdda8af9ab03ed86ac2078b0fe0884 280w, https://mintcdn.com/locusdigital/yJOGaDgGJaUpZpuu/images/how-tos/helpdesk/ha-04-assistant-tab-closeup.webp?w=560\u0026fit=max\u0026auto=format\u0026n=yJOGaDgGJaUpZpuu\u0026q=85\u0026s=8a05160c72ad9af4591ceef05165ab47 560w, https://mintcdn.com/locusdigital/yJOGaDgGJaUpZpuu/images/how-tos/helpdesk/ha-04-assistant-tab-closeup.webp?w=840\u0026fit=max\u0026auto=format\u0026n=yJOGaDgGJaUpZpuu\u0026q=85\u0026s=1d778931ad77d43c5d83152f0ddc1f0f 840w, https://mintcdn.com/locusdigital/yJOGaDgGJaUpZpuu/images/how-tos/helpdesk/ha-04-assistant-tab-closeup.webp?w=1100\u0026fit=max\u0026auto=format\u0026n=yJOGaDgGJaUpZpuu\u0026q=85\u0026s=0409fc81a6fa5aaa3bc02ad02c3c30da 1100w, https://mintcdn.com/locusdigital/yJOGaDgGJaUpZpuu/images/how-tos/helpdesk/ha-04-assistant-tab-closeup.webp?w=1650\u0026fit=max\u0026auto=format\u0026n=yJOGaDgGJaUpZpuu\u0026q=85\u0026s=8d8e7e925d991baee05dd69b4d29796b 1650w, https://mintcdn.com/locusdigital/yJOGaDgGJaUpZpuu/images/how-tos/helpdesk/ha-04-assistant-tab-closeup.webp?w=2500\u0026fit=max\u0026auto=format\u0026n=yJOGaDgGJaUpZpuu\u0026q=85\u0026s=d169c2728f786cc91b593e7e39be9543 2500w`})})]}),_jsxs(Step,{title:`Click Draft reply`,children:[_jsxs(_components.p,{children:[`The agent reads the whole conversation and checks your saved guidance, then writes a reply in a `,_jsx(_components.strong,{children:`Draft reply`}),` box. Below it, it says anything you should know before sending. Drafting can take a few minutes.`]}),_jsx(Frame,{caption:`The draft, and Insert into reply`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/locusdigital/yJOGaDgGJaUpZpuu/images/how-tos/helpdesk/ha-05-draft-closeup.webp?fit=max\u0026auto=format\u0026n=yJOGaDgGJaUpZpuu\u0026q=85\u0026s=4b78cb4dd45adf3d528d0a07eb5b888e`,alt:`Draft reply, outlined: I'm sorry your Ethiopia Yirgacheffe arrived with a torn bag and spilled beans. If you can, please share your order number and a photo of the damaged bag. Our team will review the details and follow up about your replacement request. Below: I didn't find a documented damaged-order policy, so this draft asks the team to review without promising a replacement. Insert into reply, outlined`,width:`284`,\"data-og-width\":`568`,\"data-og-height\":`804`,\"data-path\":`images/how-tos/helpdesk/ha-05-draft-closeup.webp`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/locusdigital/yJOGaDgGJaUpZpuu/images/how-tos/helpdesk/ha-05-draft-closeup.webp?w=280\u0026fit=max\u0026auto=format\u0026n=yJOGaDgGJaUpZpuu\u0026q=85\u0026s=ffe061a8412f71f78a90faf7830d2864 280w, https://mintcdn.com/locusdigital/yJOGaDgGJaUpZpuu/images/how-tos/helpdesk/ha-05-draft-closeup.webp?w=560\u0026fit=max\u0026auto=format\u0026n=yJOGaDgGJaUpZpuu\u0026q=85\u0026s=8234ae75266033bb7132cf0a22c4b503 560w, https://mintcdn.com/locusdigital/yJOGaDgGJaUpZpuu/images/how-tos/helpdesk/ha-05-draft-closeup.webp?w=840\u0026fit=max\u0026auto=format\u0026n=yJOGaDgGJaUpZpuu\u0026q=85\u0026s=4a3e5aaa46ab10e562ed96a778f2b588 840w, https://mintcdn.com/locusdigital/yJOGaDgGJaUpZpuu/images/how-tos/helpdesk/ha-05-draft-closeup.webp?w=1100\u0026fit=max\u0026auto=format\u0026n=yJOGaDgGJaUpZpuu\u0026q=85\u0026s=69a6bef7f5398789da713bbae5b6cebc 1100w, https://mintcdn.com/locusdigital/yJOGaDgGJaUpZpuu/images/how-tos/helpdesk/ha-05-draft-closeup.webp?w=1650\u0026fit=max\u0026auto=format\u0026n=yJOGaDgGJaUpZpuu\u0026q=85\u0026s=aa1b8a08d205ade053bcdb4900380de0 1650w, https://mintcdn.com/locusdigital/yJOGaDgGJaUpZpuu/images/how-tos/helpdesk/ha-05-draft-closeup.webp?w=2500\u0026fit=max\u0026auto=format\u0026n=yJOGaDgGJaUpZpuu\u0026q=85\u0026s=aa2a59bcf0ff8c83f60ee52831566792 2500w`})}),_jsx(_components.p,{children:`Here Northwind has no written policy for damaged orders, so the draft promises nothing and asks for what the team needs.`})]}),_jsxs(Step,{title:`Insert it and send`,children:[_jsxs(_components.p,{children:[`Click `,_jsx(_components.strong,{children:`Insert into reply`}),`. Only the draft goes into the reply box under the conversation. Read it, change anything you like, then click `,_jsx(_components.strong,{children:`Send`}),`.`]}),_jsx(Frame,{caption:`The draft in the reply box`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/locusdigital/yJOGaDgGJaUpZpuu/images/how-tos/helpdesk/ha-06-inserted-closeup.webp?fit=max\u0026auto=format\u0026n=yJOGaDgGJaUpZpuu\u0026q=85\u0026s=d5346b5f83d08b553c95350ced8a54e0`,alt:`Reply box, with the draft outlined: I'm sorry your Ethiopia Yirgacheffe arrived with a torn bag and spilled beans. If you can, please share your order number and a photo of the damaged bag. Our team will review the details and follow up about your replacement request. Below it: Saved replies, Draft with assistant, and Send`,width:`678`,\"data-og-width\":`1356`,\"data-og-height\":`304`,\"data-path\":`images/how-tos/helpdesk/ha-06-inserted-closeup.webp`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/locusdigital/yJOGaDgGJaUpZpuu/images/how-tos/helpdesk/ha-06-inserted-closeup.webp?w=280\u0026fit=max\u0026auto=format\u0026n=yJOGaDgGJaUpZpuu\u0026q=85\u0026s=2db753858b20a3b3ab5f54828cf800f0 280w, https://mintcdn.com/locusdigital/yJOGaDgGJaUpZpuu/images/how-tos/helpdesk/ha-06-inserted-closeup.webp?w=560\u0026fit=max\u0026auto=format\u0026n=yJOGaDgGJaUpZpuu\u0026q=85\u0026s=727e9247f2db24286b5c5855f8683132 560w, https://mintcdn.com/locusdigital/yJOGaDgGJaUpZpuu/images/how-tos/helpdesk/ha-06-inserted-closeup.webp?w=840\u0026fit=max\u0026auto=format\u0026n=yJOGaDgGJaUpZpuu\u0026q=85\u0026s=be2b5bd1ae9246c95e2733413a69a3df 840w, https://mintcdn.com/locusdigital/yJOGaDgGJaUpZpuu/images/how-tos/helpdesk/ha-06-inserted-closeup.webp?w=1100\u0026fit=max\u0026auto=format\u0026n=yJOGaDgGJaUpZpuu\u0026q=85\u0026s=104629d5b1aa7902f8c01ea2da2d3332 1100w, https://mintcdn.com/locusdigital/yJOGaDgGJaUpZpuu/images/how-tos/helpdesk/ha-06-inserted-closeup.webp?w=1650\u0026fit=max\u0026auto=format\u0026n=yJOGaDgGJaUpZpuu\u0026q=85\u0026s=74d0a12dc526dfb05b99426a5bf351f6 1650w, https://mintcdn.com/locusdigital/yJOGaDgGJaUpZpuu/images/how-tos/helpdesk/ha-06-inserted-closeup.webp?w=2500\u0026fit=max\u0026auto=format\u0026n=yJOGaDgGJaUpZpuu\u0026q=85\u0026s=4a8b4d7515194e45091682d983ccf1bd 2500w`})})]})]}),`\n`,_jsx(_components.p,{children:`Northwind didn’t send this draft: Riley Sample is a test chat.`}),`\n`,_jsx(Heading,{level:`2`,id:`good-to-know`,children:`Good to know`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Draft with assistant`}),`, under the reply box, starts the same draft in the `,_jsx(_components.strong,{children:`Assistant`}),` tab.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Nothing is sent for you.`}),` The agent only writes drafts. You decide what goes to the customer.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Help articles give it something to go on.`}),` When you write down how you handle damaged orders, refunds and the like, the agent can follow it instead of leaving the decision to you: `,_jsx(_components.a,{href:`/how-tos/helpdesk/write-a-help-article`,children:`Write a Help Article`}),`. For answers you type often, see `,_jsx(_components.a,{href:`/how-tos/helpdesk/save-replies`,children:`Save Replies You Send Often`}),`.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`When the website assistant is mid-chat`}),`, see `,_jsx(_components.a,{href:`/how-tos/helpdesk/take-over-from-the-assistant`,children:`Step Into a Chat the Assistant Is Answering`}),`.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`A visitor waiting for a person:`}),` `,_jsx(_components.a,{href:`/how-tos/helpdesk/answer-a-waiting-visitor`,children:`Answer a Visitor Who Asked for a Person`}),`.`]}),`\n`]})]})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return MDXLayout?_jsx(MDXLayout,{...props,children:_jsx(_createMdxContent,{...props})}):_createMdxContent(props)}return{default:MDXContent};function _missingMdxReference(id,component){throw new Error(`Expected `+(component?`component`:`object`)+\" `\"+id+\"` to be defined: you likely forgot to import, pass, or provide it.\")}","frontmatter":{},"scope":{"config":{},"pageMetadata":{"title":"Let Your Helpdesk Agent Sort Tickets and Draft Replies","sidebarTitle":"Agent Sorts and Drafts Replies","description":"Ask your helpdesk agent which conversation to answer first, have it draft a reply to a chat, and put the draft in your reply box to check and send yourself","href":"/how-tos/helpdesk/agent-sorts-and-drafts"}}},"mdxSourceWithNoJs":null},"mdxExtracts":{"tableOfContents":[{"title":"Ask what to answer first","slug":"ask-what-to-answer-first","depth":2,"children":[]},{"title":"Have it draft a reply","slug":"have-it-draft-a-reply","depth":2,"children":[]},{"title":"Good to know","slug":"good-to-know","depth":2,"children":[]}],"codeExamples":{}},"jsLinks":[],"subdomain":"locusdigital","siteName":"Hiveku Builder","title":"Let Your Helpdesk Agent Sort Tickets and Draft Replies - Hiveku Builder","navMaps":{"firstHrefInVersion":{},"firstHrefInLanguage":{}},"lastModified":"2026-10-26T13:38:36.194Z","originalFileLocation":"how-tos/helpdesk/agent-sorts-and-drafts.mdx"},"headHtml":"\u003cscript data-mint-head>(function(){var d=document.documentElement,p=null;if(!p){try{p=localStorage.getItem(\"isDarkMode\")}catch(e){}if(p==='true')p='dark';else if(p==='false')p='light';if(p!=='light'\u0026\u0026p!=='dark'\u0026\u0026p!=='system')p=\"system\"}var r=p==='system'?(matchMedia(\"(prefers-color-scheme: dark)\").matches?'dark':'light'):p;d.classList.remove(r==='dark'?'light':'dark');d.classList.add(r);d.setAttribute(\"data-theme-preference\",p)})();\u003c/script>\u003cmeta data-mint-head name=\"description\" content=\"Ask your helpdesk agent which conversation to answer first, have it draft a reply to a chat, and put the draft in your reply box to check and send yourself\">\u003cmeta data-mint-head name=\"application-name\" content=\"Hiveku Builder\">\u003cmeta data-mint-head name=\"generator\" content=\"Mintlify\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/locusdigital/Q6CcRfou6T0R_uxO/_generated/favicon/android-chrome-192x192.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"apple-touch-icon\" type=\"image/png\" sizes=\"180x180\" href=\"/mintlify-assets/_mintlify/favicons/locusdigital/Q6CcRfou6T0R_uxO/_generated/favicon/apple-touch-icon.png\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/locusdigital/Q6CcRfou6T0R_uxO/_generated/favicon/favicon-16x16.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/locusdigital/Q6CcRfou6T0R_uxO/_generated/favicon/favicon-32x32.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/locusdigital/Q6CcRfou6T0R_uxO/_generated/favicon/favicon.ico\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/locusdigital/Q6CcRfou6T0R_uxO/_generated/favicon-dark/android-chrome-192x192.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/locusdigital/Q6CcRfou6T0R_uxO/_generated/favicon-dark/favicon-16x16.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/locusdigital/Q6CcRfou6T0R_uxO/_generated/favicon-dark/favicon-32x32.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/locusdigital/Q6CcRfou6T0R_uxO/_generated/favicon-dark/favicon.ico\" media=\"(prefers-color-scheme: dark)\">\u003cmeta data-mint-head property=\"og:title\" content=\"Let Your Helpdesk Agent Sort Tickets and Draft Replies - Hiveku Builder\">\u003cmeta data-mint-head property=\"og:description\" content=\"Ask your helpdesk agent which conversation to answer first, have it draft a reply to a chat, and put the draft in your reply box to check and send yourself\">\u003cmeta data-mint-head property=\"og:site_name\" content=\"Hiveku Builder\">\u003cmeta data-mint-head property=\"og:url\" content=\"https://docs.hiveku.com/how-tos/helpdesk/agent-sorts-and-drafts\">\u003cmeta data-mint-head property=\"og:type\" content=\"website\">\u003cmeta data-mint-head property=\"og:image\" content=\"https://locusdigital.mintlify.app/_mintlify/api/og/v2?division=Helpdesk%3A+Step+by+Step\u0026amp;title=Let+Your+Helpdesk+Agent+Sort+Tickets+and+Draft+Replies\u0026amp;description=Ask+your+helpdesk+agent+which+conversation+to+answer+first%2C+have+it+draft+a+reply+to+a+chat%2C+and+put+the+draft+in+your+reply+box+to+check+and+send+yourself\u0026amp;theme=317cbd683737bd50d24821d5\u0026amp;signature=dc09f1e69784e7fb87644ac84d61af53ad56cd0858d8bd57035cd0dae37b3526\">\u003cmeta data-mint-head property=\"og:image:width\" content=\"1200\">\u003cmeta data-mint-head property=\"og:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"twitter:card\" content=\"summary_large_image\">\u003cmeta data-mint-head name=\"twitter:title\" content=\"Let Your Helpdesk Agent Sort Tickets and Draft Replies - Hiveku Builder\">\u003cmeta data-mint-head name=\"twitter:description\" content=\"Ask your helpdesk agent which conversation to answer first, have it draft a reply to a chat, and put the draft in your reply box to check and send yourself\">\u003cmeta data-mint-head name=\"twitter:image\" content=\"https://locusdigital.mintlify.app/_mintlify/api/og/v2?division=Helpdesk%3A+Step+by+Step\u0026amp;title=Let+Your+Helpdesk+Agent+Sort+Tickets+and+Draft+Replies\u0026amp;description=Ask+your+helpdesk+agent+which+conversation+to+answer+first%2C+have+it+draft+a+reply+to+a+chat%2C+and+put+the+draft+in+your+reply+box+to+check+and+send+yourself\u0026amp;theme=317cbd683737bd50d24821d5\u0026amp;signature=dc09f1e69784e7fb87644ac84d61af53ad56cd0858d8bd57035cd0dae37b3526\">\u003cmeta data-mint-head name=\"twitter:image:width\" content=\"1200\">\u003cmeta data-mint-head name=\"twitter:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"msapplication-config\" content=\"/mintlify-assets/_mintlify/favicons/locusdigital/Q6CcRfou6T0R_uxO/_generated/favicon/browserconfig.xml\">\u003cmeta data-mint-head name=\"apple-mobile-web-app-title\" content=\"Hiveku Builder\">\u003cmeta data-mint-head name=\"msapplication-TileColor\" content=\"#F9A825\">\u003clink data-mint-head rel=\"canonical\" href=\"https://docs.hiveku.com/how-tos/helpdesk/agent-sorts-and-drafts\">\u003clink data-mint-head rel=\"alternate\" type=\"application/xml\" href=\"/sitemap.xml\">\u003clink data-mint-head rel=\"alternate\" type=\"text/markdown\" href=\"/how-tos/helpdesk/agent-sorts-and-drafts.md\">\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https://docs.hiveku.com/#organization\",\"name\":\"Hiveku Builder\",\"url\":\"https://docs.hiveku.com\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https://mintcdn.com/locusdigital/AodgChCDua_G2sAP/images/hiveku-logo-light.svg?fit=max\u0026auto=format\u0026n=AodgChCDua_G2sAP\u0026q=85\u0026s=5d69f2502059f8269d670b35be741ad2\"}},{\"@type\":\"WebSite\",\"@id\":\"https://docs.hiveku.com#website\",\"name\":\"Hiveku Builder\",\"url\":\"https://docs.hiveku.com\",\"publisher\":{\"@id\":\"https://docs.hiveku.com/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https://docs.hiveku.com/how-tos/helpdesk/agent-sorts-and-drafts#webpage\",\"url\":\"https://docs.hiveku.com/how-tos/helpdesk/agent-sorts-and-drafts\",\"name\":\"Let Your Helpdesk Agent Sort Tickets and Draft Replies\",\"description\":\"Ask your helpdesk agent which conversation to answer first, have it draft a reply to a chat, and put the draft in your reply box to check and send yourself\",\"dateModified\":\"2026-10-26T13:38:36.194Z\",\"isPartOf\":{\"@id\":\"https://docs.hiveku.com#website\"},\"breadcrumb\":{\"@id\":\"https://docs.hiveku.com/how-tos/helpdesk/agent-sorts-and-drafts#breadcrumb\"}},{\"@type\":\"BreadcrumbList\",\"@id\":\"https://docs.hiveku.com/how-tos/helpdesk/agent-sorts-and-drafts#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"How-Tos\",\"item\":\"https://docs.hiveku.com/how-tos/overview\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Helpdesk: Step by Step\",\"item\":\"https://docs.hiveku.com/how-tos/helpdesk/write-a-help-article\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Let Your Helpdesk Agent Sort Tickets and Draft Replies\",\"item\":\"https://docs.hiveku.com/how-tos/helpdesk/agent-sorts-and-drafts\"}]},{\"@type\":[\"Article\",\"TechArticle\"],\"@id\":\"https://docs.hiveku.com/how-tos/helpdesk/agent-sorts-and-drafts#article\",\"headline\":\"Let Your Helpdesk Agent Sort Tickets and Draft Replies\",\"name\":\"Let Your Helpdesk Agent Sort Tickets and Draft Replies\",\"description\":\"Ask your helpdesk agent which conversation to answer first, have it draft a reply to a chat, and put the draft in your reply box to check and send yourself\",\"url\":\"https://docs.hiveku.com/how-tos/helpdesk/agent-sorts-and-drafts\",\"mainEntityOfPage\":{\"@id\":\"https://docs.hiveku.com/how-tos/helpdesk/agent-sorts-and-drafts#webpage\"},\"dateModified\":\"2026-10-26T13:38:36.194Z\",\"publisher\":{\"@id\":\"https://docs.hiveku.com/#organization\"},\"isPartOf\":{\"@id\":\"https://docs.hiveku.com#website\"}}]}\u003c/script>\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@type\":\"WebSite\",\"name\":\"Hiveku Builder\",\"creator\":{\"@type\":\"Organization\",\"name\":\"Mintlify\",\"url\":\"https://mintlify.com\"}}\u003c/script>","siteName":"Hiveku Builder","nav":{"global":{"anchors":[{"anchor":"Changelog","icon":"list","href":"/changelog"},{"anchor":"App","icon":"arrow-up-right-from-square","href":"https://app.hiveku.com"}]},"tabs":[{"tab":"Documentation","groups":[{"group":"Get Started","pages":[{"title":"Hiveku Builder","sidebarTitle":"Introduction","href":"/introduction"},{"title":"Quickstart","href":"/quickstart"},{"title":"Projects","href":"/projects"},{"title":"Hiveku Mobile App","sidebarTitle":"Mobile App","href":"/mobile/hiveku-app"}]},{"group":"Dashboards","pages":[{"title":"Your Dashboard","sidebarTitle":"Overview","href":"/dashboards/overview"},{"title":"Customize a Dashboard","sidebarTitle":"Customize","href":"/dashboards/customize"},{"title":"Widget Types","sidebarTitle":"Widget Types","href":"/dashboards/widgets"},{"title":"Share and Publish Dashboards","sidebarTitle":"Share and Publish","href":"/dashboards/sharing"},{"title":"Your Data","sidebarTitle":"Your Data","href":"/dashboards/your-data"},{"title":"Buttons and Forms on Dashboards","sidebarTitle":"Buttons and Forms","href":"/dashboards/buttons"},{"title":"Team Activity","sidebarTitle":"Team Activity","href":"/dashboards/team-activity"},{"title":"The Workspaces Dashboard","sidebarTitle":"Workspaces","href":"/dashboards/workspaces"},{"title":"Build Dashboards with AI","sidebarTitle":"Build with AI","href":"/dashboards/ai-agents"}]},{"group":"AI Assistant","pages":[{"title":"AI Assistant","href":"/ai/overview"},{"title":"Message Queue","href":"/ai/message-queue"},{"title":"Undo an AI Turn","href":"/ai/undo-turn"},{"title":"AI Modes","href":"/ai/modes"},{"title":"AI Tools","href":"/ai/tools"},{"title":"AI Models","href":"/ai/models"},{"title":"AI Ops Inbox","sidebarTitle":"Ops Inbox","href":"/ai/ops-inbox"},{"title":"Reporting Problems to Hiveku","sidebarTitle":"Reporting Problems","href":"/ai/reporting-problems"}]},{"group":"Code Editor","pages":[{"title":"Code Editor","href":"/editor/overview"},{"title":"File Management","href":"/editor/files"},{"title":"Live Preview","sidebarTitle":"Live Preview","href":"/editor/live-preview"},{"title":"Branches and environments","sidebarTitle":"Branches","href":"/editor/branches"},{"title":"Versions","sidebarTitle":"Versions","href":"/editor/versions"},{"title":"Reviews and merging","sidebarTitle":"Reviews and merging","href":"/editor/reviews"},{"title":"The merge line and branch settings","sidebarTitle":"Merge line","href":"/editor/merge-line"},{"title":"Project history","sidebarTitle":"Project history","href":"/editor/project-history"},{"title":"Branches and AI tools","sidebarTitle":"Branches and AI tools","href":"/editor/branches-and-ai"},{"title":"Git Panel","sidebarTitle":"Git Panel","href":"/editor/github"}]},{"group":"Design Studio","pages":[{"title":"Design Studio Overview","sidebarTitle":"Overview","href":"/design/overview"},{"title":"Motion Graphics","sidebarTitle":"Motion Graphics","href":"/design/motion-graphics"},{"title":"Animation Editor","sidebarTitle":"Animation Editor","href":"/design/animation-editor"},{"title":"Animated Templates","sidebarTitle":"Templates","href":"/design/templates"},{"title":"AI Video Generation","sidebarTitle":"AI Video","href":"/design/ai-video"},{"title":"Exporting Designs","sidebarTitle":"Exporting","href":"/design/exporting"},{"title":"Media Library and AI Images","sidebarTitle":"Media Library","href":"/design/media-library"},{"title":"Section Library","sidebarTitle":"Section Library","href":"/design/section-library"}]},{"group":"CMS","pages":[{"title":"CMS Overview","sidebarTitle":"Overview","href":"/cms/overview"},{"title":"The Manifest (hiveku.cms.json)","sidebarTitle":"Manifest","href":"/cms/manifest"},{"title":"Field Types","sidebarTitle":"Field Types","href":"/cms/field-types"},{"title":"Collections","sidebarTitle":"Collections","href":"/cms/collections"},{"title":"Editing Content in the CMS Panel","sidebarTitle":"Editing Content","href":"/cms/editing-content"},{"title":"Scheduled Publishing","sidebarTitle":"Scheduled Publishing","href":"/cms/scheduled-publishing"},{"title":"Bulk Import Content","sidebarTitle":"Bulk Import","href":"/cms/bulk-import"},{"title":"How AI Agents Use the CMS","sidebarTitle":"AI Integration","href":"/cms/agent-integration"}]},{"group":"Email Marketing","pages":[{"title":"Email Marketing Overview","sidebarTitle":"Overview","href":"/email-marketing/overview"},{"title":"Quickstart","sidebarTitle":"Quickstart","href":"/email-marketing/quickstart"},{"title":"Before you can send","sidebarTitle":"Setup Checklist","href":"/email-marketing/setup-checklist"},{"title":"Audiences","href":"/email-marketing/audiences"},{"title":"Campaigns","href":"/email-marketing/campaigns"},{"title":"Templates","href":"/email-marketing/templates"},{"title":"Sequences (Drip Campaigns)","sidebarTitle":"Sequences","href":"/email-marketing/sequences"},{"title":"Deliverability","sidebarTitle":"Deliverability","href":"/email-marketing/deliverability"},{"title":"Using the AI Email Coach","sidebarTitle":"AI Email Coach","href":"/email-marketing/email-coach"}]},{"group":"Social Media","pages":[{"title":"Social Media Overview","sidebarTitle":"Overview","href":"/social/overview"},{"title":"Connecting Social Accounts","sidebarTitle":"Connecting Accounts","href":"/social/connecting-accounts"},{"title":"The Social Composer","sidebarTitle":"Composer","href":"/social/composer"},{"title":"Social AI Assistant","sidebarTitle":"AI Assistant","href":"/social/ai-assistant"},{"title":"Social Analytics","sidebarTitle":"Analytics","href":"/social/analytics"},{"title":"Social Engagement Inbox","sidebarTitle":"Engagement","href":"/social/engagement"}]},{"group":"Advertising","pages":[{"title":"Advertising (PPC) Overview","sidebarTitle":"Overview","href":"/advertising/overview"},{"title":"Connecting Ad Accounts","sidebarTitle":"Connecting Accounts","href":"/advertising/connecting-accounts"},{"title":"Advertising Campaigns","sidebarTitle":"Campaigns","href":"/advertising/campaigns"},{"title":"Streaming TV \u0026 CTV Ads","sidebarTitle":"Streaming TV","href":"/advertising/streaming-tv"},{"title":"AI Advertising Strategist","sidebarTitle":"AI Strategist","href":"/advertising/ai-strategist"},{"title":"Reports Hub \u0026 Client Reports","sidebarTitle":"Reports Hub","href":"/advertising/reports"},{"title":"Listings \u0026 Local Presence","sidebarTitle":"Listings","href":"/advertising/listings"}]},{"group":"Marketing Delivery","pages":[{"title":"How Attribution Works","sidebarTitle":"How Attribution Works","href":"/marketing/attribution"},{"title":"Conversion Uploads","sidebarTitle":"Conversion Uploads","href":"/marketing/conversion-uploads"},{"title":"PPC Depth Tools","sidebarTitle":"PPC Depth Tools","href":"/marketing/ppc-depth-tools"},{"title":"SEO Delivery Tools","sidebarTitle":"SEO Delivery Tools","href":"/marketing/seo-delivery-tools"},{"title":"Client Reporting \u0026 Approvals","sidebarTitle":"Client Reporting \u0026 Approvals","href":"/marketing/client-reporting"},{"title":"Standing Playbooks","sidebarTitle":"Standing Playbooks","href":"/marketing/standing-playbooks"},{"title":"The Content Department","sidebarTitle":"Content Department","href":"/marketing/content-department"},{"title":"Pre-Publish SEO Check","sidebarTitle":"Pre-Publish Check","href":"/marketing/content-seo-check"},{"title":"Scheduling and the Content Calendar","sidebarTitle":"Schedule \u0026 Calendar","href":"/marketing/content-calendar"},{"title":"Distribution, Performance, Proof and Research","sidebarTitle":"Distribution and Proof","href":"/marketing/content-program"},{"title":"Authors, the SERP Brief, Positioning and Titles","sidebarTitle":"Authors, Briefs and Titles","href":"/marketing/content-briefs-and-titles"},{"title":"Site Architecture, Bottom-Funnel Pages, the Decision Loop and Conversion","sidebarTitle":"Architecture, Decisions and Conversion","href":"/marketing/content-architecture"}]},{"group":"Commerce","pages":[{"title":"Commerce Overview","sidebarTitle":"Overview","href":"/commerce/overview"},{"title":"Products \u0026 Services Catalog","sidebarTitle":"Products","href":"/commerce/products"},{"title":"Invoices","sidebarTitle":"Invoices","href":"/commerce/invoices"},{"title":"Estimates (Quotes)","sidebarTitle":"Estimates","href":"/commerce/estimates"},{"title":"Contracts \u0026 E-Signatures","sidebarTitle":"Contracts","href":"/commerce/contracts"},{"title":"Subscriptions","sidebarTitle":"Subscriptions","href":"/commerce/subscriptions"},{"title":"Client Portal","sidebarTitle":"Client Portal","href":"/commerce/client-portal"},{"title":"Payment Processing","sidebarTitle":"Payments","href":"/commerce/payments"},{"title":"Payment Pages","sidebarTitle":"Payment Pages","href":"/commerce/payment-pages"},{"title":"Reports \u0026 Analytics","sidebarTitle":"Reports","href":"/commerce/reports"}]},{"group":"Calendar","pages":[{"title":"Calendar Overview","sidebarTitle":"Overview","href":"/calendar/overview"},{"title":"Meeting Types","href":"/calendar/meeting-types"},{"title":"Availability","href":"/calendar/availability"},{"title":"Manage Bookings","href":"/calendar/bookings"},{"title":"Team Calendars","href":"/calendar/team-calendars"},{"title":"Embed the Booking Widget","href":"/calendar/embed-booking-widget"},{"title":"Calendar Automations","href":"/calendar/automations"}]},{"group":"Communications","pages":[{"title":"Communications Overview","sidebarTitle":"Overview","href":"/communications/overview"},{"title":"Phone Numbers (DIDs)","href":"/communications/phone-numbers"},{"title":"Number Porting","href":"/communications/porting"},{"title":"Extensions and Devices","href":"/communications/extensions"},{"title":"Ring Groups","href":"/communications/ring-groups"},{"title":"IVR Auto-Attendants","href":"/communications/ivr"},{"title":"Call Queues","href":"/communications/queues"},{"title":"SMS Messaging","href":"/communications/sms"},{"title":"Phone Tracking (DNI)","href":"/communications/phone-tracking"},{"title":"AI Voice Agent","href":"/communications/voice-ai-agent"},{"title":"Compliance and Recording","href":"/communications/compliance"}]},{"group":"Helpdesk","pages":[{"title":"Helpdesk Overview","sidebarTitle":"Overview","href":"/helpdesk/overview"},{"title":"The Inbox","sidebarTitle":"Inbox","href":"/helpdesk/inbox"},{"title":"Working a Conversation","sidebarTitle":"Working a conversation","href":"/helpdesk/conversations"},{"title":"Website Chat","sidebarTitle":"Website chat","href":"/helpdesk/chat-widget"},{"title":"Website Assistant","sidebarTitle":"Website assistant","href":"/helpdesk/website-assistant"},{"title":"Help Articles","sidebarTitle":"Help articles","href":"/helpdesk/knowledge-base"},{"title":"Saved Replies and Saved Answers","sidebarTitle":"Saved replies","href":"/helpdesk/saved-replies"},{"title":"Email","sidebarTitle":"Email","href":"/helpdesk/email"},{"title":"Routing and Response Times","sidebarTitle":"Routing and response times","href":"/helpdesk/routing"},{"title":"Alerts","sidebarTitle":"Alerts","href":"/helpdesk/alerts"},{"title":"Helpdesk Settings","sidebarTitle":"Settings","href":"/helpdesk/settings"},{"title":"Satisfaction Surveys","sidebarTitle":"Satisfaction surveys","href":"/helpdesk/satisfaction-surveys"},{"title":"Helpdesk Reports","sidebarTitle":"Reports","href":"/helpdesk/reports"},{"title":"What Customers See","sidebarTitle":"What customers see","href":"/helpdesk/customer-experience"},{"title":"Your Helpdesk Agent","sidebarTitle":"Helpdesk agent","href":"/helpdesk/helpdesk-agent"}]},{"group":"Sales","pages":[{"title":"Sales AI Co-pilot Overview","sidebarTitle":"Overview","href":"/sales/overview"},{"title":"Using the Sales Co-pilot","href":"/sales/using-co-pilot"},{"title":"Pending Actions Queue","href":"/sales/pending-actions"},{"title":"Outbound Lead Pipeline","href":"/sales/outbound-pipeline"}]},{"group":"Publishing","pages":[{"title":"Hosting","href":"/publishing/hosting"},{"title":"Serverless Hosting Guide","sidebarTitle":"Serverless Guide","href":"/publishing/serverless-guide"},{"title":"Custom Domains","href":"/publishing/custom-domains"},{"title":"Deployments","href":"/publishing/deployments"},{"title":"Social Share Cards","sidebarTitle":"Social Share Cards","href":"/design/social-share-cards"}]},{"group":"Native Mobile","pages":[{"title":"Native Mobile Overview","sidebarTitle":"Overview","href":"/mobile/overview"},{"title":"Mobile Quickstart","sidebarTitle":"Quickstart","href":"/mobile/quickstart"},{"title":"Mobile Credentials","sidebarTitle":"Credentials","href":"/mobile/credentials"},{"title":"Phone-Frame Preview","sidebarTitle":"Preview","href":"/mobile/preview"},{"title":"Builds \u0026 Submissions","sidebarTitle":"Builds","href":"/mobile/builds"},{"title":"App Store Assets","sidebarTitle":"App Store Assets","href":"/mobile/app-store-assets"},{"title":"Native Modules","sidebarTitle":"Native Modules","href":"/mobile/native-modules"}]},{"group":"Email","pages":[{"title":"Email Overview","sidebarTitle":"Overview","href":"/email/overview"},{"title":"Quickstart","href":"/email/quickstart"},{"title":"Domains","href":"/email/domains"},{"title":"API Keys","href":"/email/api-keys"},{"title":"Sending Emails","href":"/email/sending"},{"title":"SMTP","href":"/email/smtp"},{"title":"Templates","href":"/email/templates"},{"title":"Webhooks","href":"/email/webhooks"},{"title":"Dedicated IPs","href":"/email/dedicated-ips"},{"title":"Deliverability","href":"/email/deliverability"},{"title":"Suppression List","sidebarTitle":"Suppression List","href":"/email/suppressions"},{"title":"Migrate from Resend","sidebarTitle":"From Resend","href":"/email/migrate-from-resend"},{"title":"Migrate from Mailgun","sidebarTitle":"From Mailgun","href":"/email/migrate-from-mailgun"}]},{"group":"Integrations","pages":[{"title":"GitHub","href":"/integrations/github"},{"title":"Figma Import","href":"/integrations/figma"},{"title":"Workflows","href":"/integrations/workflows"},{"title":"Workflow Node Reference","href":"/integrations/workflow-nodes"},{"title":"Set up Claude Code with Hiveku","sidebarTitle":"Claude Code: Setup","href":"/integrations/claude-code-setup"},{"title":"Hiveku for Claude Code","sidebarTitle":"Claude Code Plugin","href":"/integrations/claude-code-plugin"},{"title":"Hiveku Gateway","sidebarTitle":"Hiveku Gateway","href":"/integrations/hiveku-gateway"},{"title":"Gateway runbook","sidebarTitle":"Runbook","href":"/integrations/gateway-runbook"},{"title":"LLM Connectors (MCP)","sidebarTitle":"LLM Connectors","href":"/integrations/llm-connectors"},{"group":"Webflow","pages":[{"title":"Webflow Overview","sidebarTitle":"Overview","href":"/integrations/webflow/overview"},{"title":"Connecting Webflow","sidebarTitle":"Connecting","href":"/integrations/webflow/connecting"},{"title":"The Webflow Workspace","sidebarTitle":"Workspace","href":"/integrations/webflow/workspace"},{"title":"Webflow as the Content Source","sidebarTitle":"Content Source","href":"/integrations/webflow/content"},{"title":"The Webflow AI Chat","sidebarTitle":"AI Chat","href":"/integrations/webflow/ai-chat"},{"title":"Webflow Automations","sidebarTitle":"Automations","href":"/integrations/webflow/automations"},{"title":"Webflow for Developers","sidebarTitle":"For Developers","href":"/integrations/webflow/developers"}]},{"group":"Shopify","pages":[{"title":"Shopify Overview","sidebarTitle":"Overview","href":"/integrations/shopify/overview"},{"title":"Connecting Shopify","sidebarTitle":"Connecting","href":"/integrations/shopify/connecting"},{"title":"Using Shopify in a Project","sidebarTitle":"Using in a Project","href":"/integrations/shopify/using-in-projects"},{"title":"Storefront Scaffolding","sidebarTitle":"Storefront","href":"/integrations/shopify/storefront"},{"title":"Hiveku Subscriptions","sidebarTitle":"Subscriptions","href":"/integrations/shopify/subscriptions"},{"title":"Hiveku Reviews","sidebarTitle":"Reviews","href":"/integrations/shopify/reviews"},{"title":"CRO Defaults Bundle","sidebarTitle":"CRO Bundle","href":"/integrations/shopify/cro-bundle"},{"title":"Retrofitting an Existing Project","sidebarTitle":"Retrofitting","href":"/integrations/shopify/retrofitting"},{"title":"Shopify for Developers","sidebarTitle":"For Developers","href":"/integrations/shopify/developers"}]}]},{"group":"How-Tos","pages":[{"title":"How-Tos","sidebarTitle":"Overview","href":"/how-tos/overview"},{"group":"Getting Started","pages":[{"title":"Sign Up \u0026 Create Your First Project","sidebarTitle":"Sign Up","href":"/how-tos/sign-up"}]},{"group":"Site Builder Walkthrough","pages":[{"title":"Open Your Site in the Builder","sidebarTitle":"1. Open Your Site","href":"/how-tos/site-builder/open-your-site"},{"title":"Make a Change with the AI Chat","sidebarTitle":"2. Change with AI","href":"/how-tos/site-builder/change-with-ai"},{"title":"Plan a Big Change Before You Build It","sidebarTitle":"Plan a Big Change","href":"/how-tos/site-builder/plan-a-big-change"},{"title":"Edit Text and Styles by Clicking","sidebarTitle":"3. Edit Visually","href":"/how-tos/site-builder/edit-visually"},{"title":"Add a New Page","sidebarTitle":"4. Add a Page","href":"/how-tos/site-builder/add-a-page"},{"title":"Check Your Site on Phone and Tablet","sidebarTitle":"5. Phone and Tablet","href":"/how-tos/site-builder/phone-and-tablet"},{"title":"Undo a Change","sidebarTitle":"6. Undo a Change","href":"/how-tos/site-builder/undo-a-change"},{"title":"Go Back to an Earlier Version of Your Site","sidebarTitle":"Go Back to an Earlier Version","href":"/how-tos/site-builder/go-back-to-an-earlier-version"},{"title":"Publish Your Changes","sidebarTitle":"7. Publish","href":"/how-tos/site-builder/publish"}]},{"group":"Site Builder: Next Steps","pages":[{"title":"Edit Your Content in the CMS","sidebarTitle":"Edit CMS Content","href":"/how-tos/site-builder/edit-cms-content"},{"title":"Write and Publish a Blog Post","sidebarTitle":"Write a Blog Post","href":"/how-tos/site-builder/write-a-blog-post"},{"title":"Try a Change on a Branch First","sidebarTitle":"Try It on a Branch","href":"/how-tos/site-builder/try-on-a-branch"},{"title":"Require an Approval Before Changes Reach Your Live Site","sidebarTitle":"Require an Approval","href":"/how-tos/site-builder/require-an-approval"},{"title":"Check Changes on Development or Staging Before They Go Live","sidebarTitle":"Check on Development First","href":"/how-tos/site-builder/check-on-development"},{"title":"Improve How a Page Shows in Google","sidebarTitle":"Titles for Google","href":"/how-tos/site-builder/page-titles-for-google"},{"title":"Choose the Picture Shown When Someone Shares Your Page","sidebarTitle":"Picture When Shared","href":"/how-tos/site-builder/share-picture"},{"title":"Check a Page for Problems","sidebarTitle":"Check a Page for Problems","href":"/how-tos/site-builder/check-a-page-for-problems"},{"title":"Replace a Photo on Your Site","sidebarTitle":"Replace a Photo","href":"/how-tos/site-builder/replace-a-photo"},{"title":"See Who Filled In Your Forms","sidebarTitle":"Form Submissions","href":"/how-tos/site-builder/form-submissions"},{"title":"Follow Up a Lead from Your Website","sidebarTitle":"Follow Up a Lead","href":"/how-tos/site-builder/follow-up-a-lead"},{"title":"Teach Your Website Assistant","sidebarTitle":"Teach Your Website Assistant","href":"/how-tos/site-builder/teach-your-website-assistant"},{"title":"Add a Chat to Your Website","sidebarTitle":"Add a Website Chat","href":"/how-tos/site-builder/add-website-chat"},{"title":"Reply to New Leads Automatically","sidebarTitle":"Reply to New Leads","href":"/how-tos/site-builder/reply-to-new-leads"},{"title":"Fix a Preview That Won't Load","sidebarTitle":"Fix a Stuck Preview","href":"/how-tos/site-builder/fix-a-stuck-preview"},{"title":"Read Your Build and Site Logs","sidebarTitle":"Read Your Logs","href":"/how-tos/site-builder/read-your-logs"},{"title":"When a Build Fails: Ask AI, Then Verify","sidebarTitle":"Troubleshoot a Failed Build","href":"/how-tos/site-builder/fix-failed-build"},{"title":"Make a Slow Page Load Faster","sidebarTitle":"Make a Slow Page Faster","href":"/how-tos/site-builder/speed-up-a-page"},{"title":"Plan Your Pages on the Site Map","sidebarTitle":"Plan Your Pages on the Site Map","href":"/how-tos/site-builder/site-map"},{"title":"Control What Google Sees: Sitemap, robots.txt and Indexing","sidebarTitle":"Control What Google Sees","href":"/how-tos/site-builder/control-what-google-sees"},{"title":"Add Your Business Details for Google","sidebarTitle":"Business Details for Google","href":"/how-tos/site-builder/add-business-details-for-google"},{"title":"Add a File Your Visitors Can Download","sidebarTitle":"Add a Downloadable File","href":"/how-tos/site-builder/add-a-downloadable-file"},{"title":"Try a New Design for a Section","sidebarTitle":"Try a New Section Design","href":"/how-tos/site-builder/try-a-new-section-design"},{"title":"Add a Search Box to Your Site","sidebarTitle":"Add a Search Box","href":"/how-tos/site-builder/add-search"},{"title":"Set Up the CMS on Your Site","sidebarTitle":"Set Up the CMS","href":"/how-tos/site-builder/set-up-the-cms"},{"title":"Move Your Blog Posts or Testimonials into the CMS","sidebarTitle":"Move Content into the CMS","href":"/how-tos/site-builder/move-content-into-the-cms"},{"title":"Add Many CMS Entries at Once from a Spreadsheet","sidebarTitle":"Import Entries from a Spreadsheet","href":"/how-tos/site-builder/import-cms-entries"},{"title":"Add a New Kind of Content to Your CMS","sidebarTitle":"Add a Content Type","href":"/how-tos/site-builder/add-a-content-type"}]},{"group":"Helpdesk: Step by Step","pages":[{"title":"Write a Help Article","sidebarTitle":"Write a Help Article","href":"/how-tos/helpdesk/write-a-help-article"},{"title":"Turn Your Website Pages into Help Articles","sidebarTitle":"Help Articles from Your Website","href":"/how-tos/helpdesk/help-articles-from-your-website"},{"title":"Save Replies You Send Often","sidebarTitle":"Save Replies You Send Often","description":"Write a reply once, with the customer's name filled in for you, and add it to any conversation in one click","href":"/how-tos/helpdesk/save-replies"},{"title":"Let Your Helpdesk Agent Sort Tickets and Draft Replies","sidebarTitle":"Agent Sorts and Drafts Replies","href":"/how-tos/helpdesk/agent-sorts-and-drafts"},{"title":"Add Quick Buttons to Your Chat: Book a Meeting, Open an Article","sidebarTitle":"Quick Buttons in Your Chat","description":"Put one-tap buttons in your website chat so visitors can book a meeting, open a help article or ask a common question, and greet visitors on a page after a few seconds","href":"/how-tos/helpdesk/chat-quick-buttons"},{"title":"Answer a Visitor Who Asked for a Person","sidebarTitle":"Answer a Waiting Visitor","href":"/how-tos/helpdesk/answer-a-waiting-visitor"},{"title":"Get Alerted When a Visitor Is Waiting","sidebarTitle":"Get Alerted When a Visitor Waits","href":"/how-tos/helpdesk/get-alerted-when-a-visitor-waits"},{"title":"Find Any Conversation and Clear Out Finished Ones","sidebarTitle":"Find and Clear Conversations","href":"/how-tos/helpdesk/find-and-sort-conversations"},{"title":"Assign a Conversation, Set Its Priority and Tag It","sidebarTitle":"Assign, Prioritize and Tag","href":"/how-tos/helpdesk/assign-prioritize-and-tag"},{"title":"Step Into a Chat the Assistant Is Answering","sidebarTitle":"Take Over from the Assistant","href":"/how-tos/helpdesk/take-over-from-the-assistant"},{"title":"Let Visitors Talk to Your Assistant by Voice","sidebarTitle":"Talk Live","href":"/how-tos/helpdesk/talk-live"},{"title":"See How Customers Rated Your Help","sidebarTitle":"Customer Ratings","href":"/how-tos/helpdesk/customer-ratings"},{"title":"Check How Your Support Is Doing","sidebarTitle":"Check How Support Is Doing","href":"/how-tos/helpdesk/support-reports"},{"title":"Download or Erase a Visitor's Chats","sidebarTitle":"Download or Erase Chats","href":"/how-tos/helpdesk/chat-privacy-request"},{"title":"Log a Phone Call as a Ticket","sidebarTitle":"Log a Call as a Ticket","href":"/how-tos/helpdesk/log-a-call-as-a-ticket"},{"title":"Set Response Time Targets","sidebarTitle":"Response Time Targets","href":"/how-tos/helpdesk/response-time-targets"}]},{"group":"Workflows: Step by Step","pages":[{"title":"Start a Workflow from a Template","sidebarTitle":"Start from a Template","href":"/how-tos/workflows/start-from-a-template"},{"title":"Add and Connect Workflow Steps Yourself","sidebarTitle":"Add Steps Yourself","href":"/how-tos/workflows/build-a-workflow-by-hand"},{"title":"Run a Workflow on a Schedule","sidebarTitle":"Run on a Schedule","href":"/how-tos/workflows/run-on-a-schedule"},{"title":"Start a Workflow from Another App with a Webhook","sidebarTitle":"Receive a Webhook","href":"/how-tos/workflows/receive-a-webhook"},{"title":"Start a Workflow When a Deal Is Won","sidebarTitle":"Start When a Deal Is Won","href":"/how-tos/workflows/start-when-a-deal-is-won"},{"title":"Start a Workflow When Someone Books","sidebarTitle":"Start When Someone Books","href":"/how-tos/workflows/start-when-someone-books"},{"title":"Get Told When a Company Visits Your Site","sidebarTitle":"Alert on Website Visitors","href":"/how-tos/workflows/alert-on-website-visitors"},{"title":"Act on New Support Tickets Automatically","sidebarTitle":"Route Support Tickets","href":"/how-tos/workflows/route-support-tickets"},{"title":"Tell Your Team When Something Happens","sidebarTitle":"Tell Your Team","href":"/how-tos/workflows/tell-your-team"},{"title":"Send Information to Another App from a Workflow","sidebarTitle":"Send to Another App","href":"/how-tos/workflows/send-to-another-app"},{"title":"See What a Workflow Did","sidebarTitle":"See What a Workflow Did","href":"/how-tos/workflows/see-what-a-workflow-did"},{"title":"Get Told When a Workflow Fails, and Fix It","sidebarTitle":"Fix a Failed Run","href":"/how-tos/workflows/fix-a-failed-run"},{"title":"Copy a Workflow or Go Back to an Earlier Version","sidebarTitle":"Copy or Go Back","href":"/how-tos/workflows/copy-or-restore-a-workflow"},{"title":"Keep API Keys and Settings for Your Workflows","sidebarTitle":"Keys and Settings for Workflows","href":"/how-tos/workflows/store-keys-for-workflows"}]},{"group":"Calendar: Step by Step","pages":[{"title":"Set Up Your Booking Page","sidebarTitle":"Set Up Your Booking Page","href":"/how-tos/calendar/booking-page"},{"title":"Create a Meeting Type People Can Book","sidebarTitle":"Create a Meeting Type","href":"/how-tos/calendar/meeting-type"},{"title":"Set Your Weekly Hours and Days Off","sidebarTitle":"Set Your Hours and Days Off","href":"/how-tos/calendar/availability"},{"title":"Share Your Booking Link and QR Code","sidebarTitle":"Share Your Booking Link","href":"/how-tos/calendar/share-booking-link"},{"title":"Add Booking to Your Website","sidebarTitle":"Add Booking to Your Website","href":"/how-tos/calendar/add-booking-to-website"},{"title":"Take a Test Booking and Manage Your Bookings","sidebarTitle":"Manage Your Bookings","href":"/how-tos/calendar/manage-bookings"}]},{"group":"CRM and Sales: Step by Step","pages":[{"title":"Bring Your Contacts In from a Spreadsheet","sidebarTitle":"Import Contacts","href":"/how-tos/crm/import-contacts"},{"title":"Add a Business and Link Its People and Deals","sidebarTitle":"Add a Business","href":"/how-tos/crm/add-a-company"},{"title":"Set Up Your Sales Pipeline and Its Stages","sidebarTitle":"Pipeline and Stages","href":"/how-tos/crm/pipeline-stages"},{"title":"Plan Your Follow-Ups with Tasks","sidebarTitle":"Follow-Up Tasks","href":"/how-tos/crm/follow-up-tasks"},{"title":"Add Your Own Fields to Contacts, Companies and Deals","sidebarTitle":"Add Your Own Fields","href":"/how-tos/crm/custom-fields"},{"title":"Stop Contacting Someone Who Asked You To","sidebarTitle":"Stop Contacting Someone","href":"/how-tos/crm/do-not-contact"},{"title":"Ask Your Sales Agent About Your Pipeline","sidebarTitle":"Ask Your Sales Agent","href":"/how-tos/crm/ask-your-sales-agent"},{"title":"Set Your Sales Agent's Spending Limit and Keep Contact Stages in Step","sidebarTitle":"Sales Agent Settings","href":"/how-tos/crm/sales-agent-settings"},{"title":"Move Deals Through Your Pipeline and Mark Them Won or Lost","sidebarTitle":"Work Your Deals","href":"/how-tos/crm/work-your-deals"},{"title":"Meet a Customer on Video","sidebarTitle":"Video Meeting","href":"/how-tos/crm/video-meeting-with-a-customer"},{"title":"Find the Right Contacts and Update Them in Bulk","sidebarTitle":"Filter and Bulk Edit Contacts","href":"/how-tos/crm/filter-and-bulk-edit-contacts"},{"title":"See How Your Sales Are Going","sidebarTitle":"See How Sales Are Going","href":"/how-tos/crm/sales-insights"},{"title":"Merge Two Records for the Same Person","sidebarTitle":"Merge Duplicate Contacts","href":"/how-tos/crm/merge-duplicate-contacts"},{"title":"Have Your Sales Agent Remind You","sidebarTitle":"Sales Agent Reminders","href":"/how-tos/crm/agent-reminders"}]},{"group":"Commerce: Step by Step","pages":[{"title":"Set Up Invoicing: Your Name, Colors, Tax and Numbers","sidebarTitle":"Set Up Invoicing","href":"/how-tos/commerce/set-up-invoicing"},{"title":"Send Invoices and Quotes from Your Own Email Address","sidebarTitle":"Invoices from Your Domain","href":"/how-tos/commerce/send-invoices-from-your-domain"},{"title":"Add Your Products and Services","sidebarTitle":"Add Products and Services","href":"/how-tos/commerce/add-products-and-services"},{"title":"Create and Send an Invoice","sidebarTitle":"Send an Invoice","href":"/how-tos/commerce/send-an-invoice"},{"title":"Record a Payment by Check, Cash or Transfer","sidebarTitle":"Record a Payment","href":"/how-tos/commerce/record-a-payment"},{"title":"Send a Quote and Turn It into an Invoice","sidebarTitle":"Send a Quote","href":"/how-tos/commerce/send-an-estimate"},{"title":"Bill a Client Every Month","sidebarTitle":"Bill Every Month","href":"/how-tos/commerce/recurring-invoice"},{"title":"Find and Chase Overdue Invoices","sidebarTitle":"Chase Overdue Invoices","href":"/how-tos/commerce/chase-overdue-invoices"},{"title":"Give Clients a Portal to See and Pay Invoices","sidebarTitle":"Client Portal","href":"/how-tos/commerce/client-portal"},{"title":"Enter a Bill and Record That You Paid It","sidebarTitle":"Enter and Pay a Bill","href":"/how-tos/commerce/enter-and-pay-a-bill"},{"title":"Set Up a Bill That Repeats Every Month","sidebarTitle":"Recurring Bills","href":"/how-tos/commerce/recurring-bills"},{"title":"Ask the Accounting Assistant About Your Money","sidebarTitle":"Ask the Accounting Assistant","href":"/how-tos/commerce/ask-the-accounting-assistant"},{"title":"Take a Deposit Now and Bill the Rest Later","sidebarTitle":"Deposit and Balance","href":"/how-tos/commerce/deposit-and-installments"},{"title":"Sell a Subscription Plan and Subscribe a Client","sidebarTitle":"Subscription Plans","href":"/how-tos/commerce/subscription-plans"},{"title":"Bill for Your Hours and Usage","sidebarTitle":"Bill Hours and Usage","href":"/how-tos/commerce/bill-hours-and-usage"},{"title":"Read Your Sales and Revenue Reports","sidebarTitle":"Sales and Revenue Reports","href":"/how-tos/commerce/sales-reports"},{"title":"See Your Profit and Send Your Numbers to Your Accountant","sidebarTitle":"Profit and Loss","href":"/how-tos/commerce/profit-and-loss"},{"title":"Run Payroll for Your Team","sidebarTitle":"Run Payroll","href":"/how-tos/commerce/run-payroll"},{"title":"Track Time Off and Approve Requests","sidebarTitle":"Time Off","href":"/how-tos/commerce/time-off"}]},{"group":"AI Team: Step by Step","pages":[{"title":"Tell Your AI Team About Your Business","sidebarTitle":"Tell Your AI Team About Your Business","href":"/how-tos/ai-team/tell-your-ai-team-about-your-business"},{"title":"Give Your AI Your Documents (Knowledge Base)","sidebarTitle":"Give Your AI Your Documents","href":"/how-tos/ai-team/give-your-ai-your-documents"},{"title":"Switch On an Agent and Give It a Name","sidebarTitle":"Switch On and Name an Agent","href":"/how-tos/ai-team/switch-on-and-name-an-agent"},{"title":"Give an Agent a Rule or a Skill","sidebarTitle":"Give an Agent a Rule or a Skill","href":"/how-tos/ai-team/give-an-agent-a-rule-or-skill"},{"title":"Ask Your Chief of Staff to Get Something Done","sidebarTitle":"Ask Your Chief of Staff","href":"/how-tos/ai-team/ask-your-chief-of-staff"},{"title":"Steer a Room: Pace, Decisions and Spending","sidebarTitle":"Steer a Room","href":"/how-tos/ai-team/steer-a-room"},{"title":"Choose Hiveku Mini, Max or Ultra","sidebarTitle":"Choose Mini, Max or Ultra","href":"/how-tos/ai-team/choose-mini-max-ultra"}]},{"group":"Phone: Step by Step","pages":[{"title":"Get a Local or Toll-Free Number","sidebarTitle":"Get a Phone Number","href":"/how-tos/phone/get-a-phone-number"},{"title":"Choose Where Calls to Your Number Ring","sidebarTitle":"Choose Where Calls Ring","href":"/how-tos/phone/choose-where-calls-ring"},{"title":"Give a Teammate a Phone Extension","sidebarTitle":"Give a Teammate an Extension","href":"/how-tos/phone/add-an-extension"},{"title":"Choose the Number and Name People See When You Call","sidebarTitle":"Caller ID","href":"/how-tos/phone/caller-id"},{"title":"See What Your Phones Cost This Month","sidebarTitle":"Phone Costs This Month","href":"/how-tos/phone/phone-costs"},{"title":"See Your Calls, Recordings and Transcripts","sidebarTitle":"Calls, Recordings and Transcripts","href":"/how-tos/phone/call-log-and-recordings"},{"title":"See When Calls Come In and Who Answers Them","sidebarTitle":"See Your Busiest Call Times","href":"/how-tos/phone/call-analytics"},{"title":"Ask the Phone Assistant to Check Your Setup","sidebarTitle":"Ask the Phone Assistant","href":"/how-tos/phone/ask-the-phone-assistant"},{"title":"Block a Caller","sidebarTitle":"Block a Caller","href":"/how-tos/phone/block-a-caller"},{"title":"Build a Phone Menu","sidebarTitle":"Build a Phone Menu","href":"/how-tos/phone/phone-menu"},{"title":"Let the AI Receptionist Answer Your Phone","sidebarTitle":"AI Receptionist","href":"/how-tos/phone/ai-receptionist"},{"title":"Let Callers Book Appointments with the AI Receptionist","sidebarTitle":"Book Appointments by Phone","href":"/how-tos/phone/receptionist-books-appointments"},{"title":"Teach Your AI How to Say Your Names","sidebarTitle":"Say Your Names Right","href":"/how-tos/phone/say-your-names-right"},{"title":"Ring Several People at Once","sidebarTitle":"Ring Several People at Once","href":"/how-tos/phone/ring-group"},{"title":"Hold Callers in a Queue Until Someone Is Free","sidebarTitle":"Hold Callers in a Queue","href":"/how-tos/phone/call-queue"}]},{"group":"Websites: Step by Step","pages":[{"title":"Create a New Website","sidebarTitle":"Create a New Website","href":"/how-tos/websites/create-a-new-site"},{"title":"Copy a Site to Start a New One","sidebarTitle":"Copy a Site","href":"/how-tos/websites/copy-a-site"},{"title":"Bring Your Existing Website into Hiveku","sidebarTitle":"Bring In Your Old Site","href":"/how-tos/websites/import-your-old-site"},{"title":"Rename or Delete a Site","sidebarTitle":"Rename or Delete a Site","href":"/how-tos/websites/rename-or-delete-a-site"},{"title":"Take Your Site Offline for a While, Then Bring It Back","sidebarTitle":"Take a Site Offline","href":"/how-tos/websites/take-a-site-offline"},{"title":"See Who Visits Your Website","sidebarTitle":"See Who Visits","href":"/how-tos/websites/see-who-visits"},{"title":"See Where Visitors Drop Off Before They Contact You","sidebarTitle":"Where Visitors Drop Off","href":"/how-tos/websites/where-visitors-drop-off"},{"title":"Test Two Versions of a Page","sidebarTitle":"Test Two Versions of a Page","href":"/how-tos/websites/test-two-versions"},{"title":"See Which Companies Visit Your Website","sidebarTitle":"Companies That Visit","href":"/how-tos/websites/companies-that-visit"},{"title":"Buy a Domain","sidebarTitle":"Buy a Domain","href":"/how-tos/websites/buy-a-domain"},{"title":"Connect Your Own Domain","sidebarTitle":"Connect Your Domain","href":"/how-tos/websites/connect-your-domain"},{"title":"Check Your Domain's DNS and Email Records","sidebarTitle":"Check Your Domain","href":"/how-tos/websites/check-your-domain"},{"title":"Download a Backup of Your Whole Site","sidebarTitle":"Back Up Your Site","href":"/how-tos/websites/back-up-your-site"},{"title":"Send an Old Page Address to a New One","sidebarTitle":"Redirect an Old Address","href":"/how-tos/websites/redirect-an-old-address"},{"title":"Store an API Key or Setting for Your Site","sidebarTitle":"Store a Key or Setting","href":"/how-tos/websites/store-a-secret-key"},{"title":"Share Settings and Keys Across Several Sites","sidebarTitle":"Share Settings Across Sites","href":"/how-tos/websites/share-settings-across-sites"},{"title":"Remove the Made in Hiveku Badge","sidebarTitle":"Remove the Hiveku Badge","href":"/how-tos/websites/remove-the-hiveku-badge"},{"title":"Add a Cookie Consent Banner to Your Site","sidebarTitle":"Add a Cookie Banner","href":"/how-tos/websites/add-a-cookie-banner"},{"title":"Stop Spam from Your Website Forms","sidebarTitle":"Stop Form Spam","href":"/how-tos/websites/stop-form-spam"},{"title":"Turn On Accessibility, Sharing and Speed Extras","sidebarTitle":"Site Extras","href":"/how-tos/websites/site-extras"},{"title":"Add a Tracking Code to Every Page","sidebarTitle":"Add Code to Every Page","href":"/how-tos/websites/add-code-to-every-page"},{"title":"Let Your Uptime Monitor Past the Firewall","sidebarTitle":"Let a Monitor Through","href":"/how-tos/websites/let-a-monitor-through"},{"title":"Get Review Notes from Your Client","sidebarTitle":"Get Review Notes","href":"/how-tos/websites/get-review-notes"}]},{"group":"Content and Brand: Step by Step","pages":[{"title":"Set Up Your Logo, Colors and Fonts","sidebarTitle":"Logo, Colors and Fonts","href":"/how-tos/content/logo-colors-and-fonts"},{"title":"Tell the AI How Your Brand Sounds","sidebarTitle":"Brand Voice","href":"/how-tos/content/brand-voice"},{"title":"Upload and Organize Your Photos","sidebarTitle":"Upload and Organize Photos","href":"/how-tos/content/upload-and-organize-media"},{"title":"Create or Edit a Picture with AI","sidebarTitle":"Create a Picture with AI","href":"/how-tos/content/ai-images"},{"title":"Make a Short Video Clip with AI","sidebarTitle":"Make a Video Clip with AI","href":"/how-tos/content/ai-video-clip"},{"title":"Have the AI Write a Blog Post","sidebarTitle":"Have the AI Write a Post","href":"/how-tos/content/ai-write-a-post"},{"title":"Schedule a Post and See It on the Calendar","sidebarTitle":"Schedule a Post","href":"/how-tos/content/schedule-a-post"},{"title":"Take a Post Off Your Site","sidebarTitle":"Take a Post Down","href":"/how-tos/content/take-a-post-down"},{"title":"Get a Post Approved Before It Goes Live","sidebarTitle":"Get a Post Approved","href":"/how-tos/content/get-a-post-approved"},{"title":"Add an Author to Your Posts","sidebarTitle":"Add an Author","href":"/how-tos/content/add-an-author"},{"title":"Draft a Case Study, Email or Social Post","sidebarTitle":"Draft a Case Study, Email or Post","href":"/how-tos/content/draft-off-site-content"},{"title":"Create an Ideal Customer Profile","sidebarTitle":"Create a Customer Profile","href":"/how-tos/content/ideal-customer-profile"},{"title":"Map Your Customer Journey","sidebarTitle":"Map Your Customer Journey","href":"/how-tos/content/customer-journey-map"},{"title":"Show a Before-and-After Transformation","sidebarTitle":"Before-and-After Grid","href":"/how-tos/content/before-after-grid"}]},{"group":"Marketing: Step by Step","pages":[{"title":"Collect Reviews and Testimonials","sidebarTitle":"Collect Testimonials","href":"/how-tos/marketing/collect-testimonials"},{"title":"Show Testimonials on Your Website","sidebarTitle":"Show Testimonials on Your Site","href":"/how-tos/marketing/show-testimonials-on-your-site"},{"title":"Answer Your Reviews from One Inbox","sidebarTitle":"Answer Your Reviews","href":"/how-tos/marketing/answer-your-reviews"},{"title":"Ask Customers How You're Doing (NPS or Satisfaction Survey)","sidebarTitle":"Customer Survey","href":"/how-tos/marketing/customer-survey"},{"title":"Run a Refer-a-Friend Campaign","sidebarTitle":"Refer a Friend","href":"/how-tos/marketing/refer-a-friend"},{"title":"Host a Webinar","sidebarTitle":"Host a Webinar","href":"/how-tos/marketing/host-a-webinar"},{"title":"Find Keywords Worth Targeting","sidebarTitle":"Find Keywords Worth Targeting","href":"/how-tos/marketing/keyword-research"},{"title":"Track Where You Rank on Google","sidebarTitle":"Track Where You Rank","href":"/how-tos/marketing/track-rankings"},{"title":"See How AI Assistants Talk About Your Business","sidebarTitle":"How AI Assistants See You","href":"/how-tos/marketing/ai-visibility"},{"title":"Make a Shareable SEO Report for Any Website","sidebarTitle":"Shareable SEO Report","href":"/how-tos/marketing/shareable-seo-report"},{"title":"See Who Links to Your Site","sidebarTitle":"See Who Links to Your Site","href":"/how-tos/marketing/see-who-links-to-you"},{"title":"Keep a Log of the Links You've Earned","sidebarTitle":"Log the Links You've Earned","href":"/how-tos/marketing/log-links-you-earned"},{"title":"Plan Your SEO: Buyer Pages, Search Phrases and Links","sidebarTitle":"Plan Your SEO","href":"/how-tos/marketing/plan-your-seo"},{"title":"Check Your Business Listings Score","sidebarTitle":"Business Listings Score","href":"/how-tos/marketing/listings-score"},{"title":"Update Your Google Business Profile from Hiveku","sidebarTitle":"Update Your Google Profile","href":"/how-tos/marketing/update-google-business-profile"},{"title":"Run a Site Audit and Fix What It Finds","sidebarTitle":"Run a Site Audit","href":"/how-tos/marketing/site-audit"},{"title":"Send a Client a Marketing Report","sidebarTitle":"Client Marketing Report","href":"/how-tos/marketing/client-report"},{"title":"See Where Your Leads Come From","sidebarTitle":"Where Your Leads Come From","href":"/how-tos/marketing/where-leads-come-from"},{"title":"See Which Ad or Email Brought Each Lead","sidebarTitle":"Track Campaign Links","href":"/how-tos/marketing/track-campaign-links"}]},{"group":"Email Marketing: Step by Step","pages":[{"title":"Get Set Up to Send Marketing Email","sidebarTitle":"Get Set Up to Send","href":"/how-tos/email-marketing/set-up-sending"},{"title":"Collect Newsletter Sign-ups on Your Website","sidebarTitle":"Collect Sign-ups","href":"/how-tos/email-marketing/collect-newsletter-sign-ups"},{"title":"Design an Email in the Visual Builder","sidebarTitle":"Design an Email","href":"/how-tos/email-marketing/design-an-email"},{"title":"Build an Audience to Email","sidebarTitle":"Build an Audience","href":"/how-tos/email-marketing/build-an-audience"},{"title":"Create, Test and Send an Email Campaign","sidebarTitle":"Send a Campaign","href":"/how-tos/email-marketing/send-a-campaign"},{"title":"See How Your Email Campaign Did","sidebarTitle":"See Campaign Results","href":"/how-tos/email-marketing/campaign-results"},{"title":"Test Two Subject Lines","sidebarTitle":"Test Subject Lines","href":"/how-tos/email-marketing/ab-test-subject-lines"},{"title":"Set Up an Automatic Email Series","sidebarTitle":"Automatic Email Series","href":"/how-tos/email-marketing/drip-sequence"},{"title":"Handle Unsubscribes and Keep Your Emails Out of Spam","sidebarTitle":"Unsubscribes and Spam","href":"/how-tos/email-marketing/unsubscribes-and-deliverability"}]},{"group":"Teamwork: Step by Step","pages":[{"title":"Plan a Project and Add Its Tasks","sidebarTitle":"Plan a Project","href":"/how-tos/teamwork/plan-a-project"},{"title":"Work a Task from Start to Done","sidebarTitle":"Work a Task to Done","href":"/how-tos/teamwork/work-a-task"},{"title":"Map Ideas on a Hiveboard","sidebarTitle":"Map Ideas on a Hiveboard","href":"/how-tos/teamwork/hiveboard"},{"title":"Talk with Your Team in Discussions","sidebarTitle":"Talk in Discussions","href":"/how-tos/teamwork/team-discussions"},{"title":"Start a Huddle with Your Team or an AI Agent","sidebarTitle":"Start a Huddle","href":"/how-tos/teamwork/start-a-huddle"}]},{"group":"Account: Step by Step","pages":[{"title":"Find Your Way Around the Dashboard Home","sidebarTitle":"Find Your Way Around","href":"/how-tos/account/dashboard-home-tour"},{"title":"Make Your Own Dashboard and Share It","sidebarTitle":"Make a Dashboard","href":"/how-tos/account/make-a-dashboard"},{"title":"Show Your Own Numbers on a Dashboard","sidebarTitle":"Your Own Numbers","href":"/how-tos/account/your-own-numbers"},{"title":"Switch On Team Activity and the Weekly Leaderboard","sidebarTitle":"Team Activity","href":"/how-tos/account/team-activity"},{"title":"Set Up Your Account Details","sidebarTitle":"Account Details","href":"/how-tos/account/account-details"},{"title":"Update Your Profile, Signature and Sign-In","sidebarTitle":"Your Profile","href":"/how-tos/account/your-profile"},{"title":"Invite a Teammate","sidebarTitle":"Invite a Teammate","href":"/how-tos/account/invite-a-teammate"},{"title":"Choose Which Notifications You Get","sidebarTitle":"Choose Your Notifications","href":"/how-tos/account/choose-your-notifications"},{"title":"See Your Plan and Usage","sidebarTitle":"Plan and Usage","href":"/how-tos/account/plan-and-usage"},{"title":"Build a Custom Role","sidebarTitle":"Build a Custom Role","href":"/how-tos/account/build-a-custom-role"},{"title":"Change a Teammate's Role or Remove Them","sidebarTitle":"Change a Role or Remove Someone","href":"/how-tos/account/change-role-or-remove-member"},{"title":"Use Hiveku from ChatGPT, Claude or Claude Code","sidebarTitle":"Use Hiveku from Your AI","href":"/how-tos/account/use-hiveku-from-your-ai"},{"title":"Report a Problem to Hiveku and Follow the Answer","sidebarTitle":"Report a Problem","href":"/how-tos/account/report-a-problem"}]},{"group":"Building Your Site","pages":[{"title":"Import a Figma Design","sidebarTitle":"Import from Figma","href":"/how-tos/import-figma"},{"title":"Set Up User Authentication","sidebarTitle":"Set Up Auth","href":"/how-tos/setup-auth"},{"title":"Set Up Google Sign-In for Your Site","sidebarTitle":"Google Sign-In App","href":"/how-tos/google-sign-in-app"},{"title":"Create Database Tables","sidebarTitle":"Create Tables","href":"/how-tos/create-tables"},{"title":"Customize Authentication Email Templates","sidebarTitle":"Auth Email Templates","href":"/how-tos/auth-email-templates"},{"title":"Link Collections with References","sidebarTitle":"CMS References","href":"/how-tos/cms-references"}]},{"group":"Publishing","pages":[{"title":"Set Up a Database for Your Site","sidebarTitle":"Set Up Database","href":"/how-tos/setup-database"},{"title":"Configure Environment Variables","sidebarTitle":"Env Vars","href":"/how-tos/env-vars"},{"title":"Share Variables Across Sites","sidebarTitle":"Environment Groups","href":"/how-tos/environment-groups"},{"title":"Run Code on a Schedule with Cron Jobs","sidebarTitle":"Cron Jobs","href":"/how-tos/cron-jobs"},{"title":"Run Commands in Your Site's Terminal","sidebarTitle":"Use the Terminal","href":"/how-tos/use-terminal"}]},{"group":"Growing Your Business","pages":[{"title":"Send Transactional Emails","sidebarTitle":"Send Emails","href":"/how-tos/send-emails"},{"title":"Track Site Analytics","sidebarTitle":"Track Analytics","href":"/how-tos/track-analytics"},{"title":"Manage Form Submissions","sidebarTitle":"Form Submissions","href":"/how-tos/manage-form-submissions"},{"title":"Connect Social Media Accounts","sidebarTitle":"Connect Social Accounts","href":"/how-tos/connect-social-accounts"},{"title":"Schedule Social Media Posts","sidebarTitle":"Social Posts","href":"/how-tos/social-posts"},{"title":"Run a Cold Email Campaign","sidebarTitle":"Cold Email","href":"/how-tos/cold-email"},{"title":"Run Sales Sequences from Your Own Inbox","sidebarTitle":"Sales Sequences","href":"/how-tos/crm-sales-sequences"},{"title":"Set Up Email Webhooks","sidebarTitle":"Email Webhooks","href":"/how-tos/email-webhooks"},{"title":"Request a Dedicated Email IP","sidebarTitle":"Dedicated Email IP","href":"/how-tos/dedicated-email-ip"},{"title":"Run SEO from Claude Code","sidebarTitle":"SEO from Claude Code","href":"/how-tos/seo-from-claude-code"},{"title":"Add Stripe Payments","sidebarTitle":"Add Stripe","href":"/how-tos/add-stripe"},{"title":"Add LinkedIn Organization Pages","sidebarTitle":"LinkedIn Org Pages","href":"/how-tos/linkedin-org-pages"},{"title":"Connect Hiveku to Zapier","sidebarTitle":"Connect Zapier","href":"/how-tos/connect-zapier"},{"title":"Connect External Services with Webhooks","sidebarTitle":"Webhook Patterns","href":"/how-tos/webhook-patterns"},{"title":"Connect HubSpot","sidebarTitle":"Connect HubSpot","href":"/how-tos/connect-hubspot"},{"title":"Manage PPC Campaigns","sidebarTitle":"Manage PPC","href":"/how-tos/manage-ppc-campaigns"},{"title":"Send SMS with Twilio","sidebarTitle":"Connect Twilio","href":"/how-tos/connect-twilio"},{"title":"Build Product Pages with Checkout","sidebarTitle":"Product Pages","href":"/how-tos/add-product-pages"},{"title":"Set up your Shopify store on Hiveku","sidebarTitle":"Set up Shopify store","href":"/how-tos/setup-shopify-store"},{"title":"Add Structured Data (Schema.org)","sidebarTitle":"Structured Data","href":"/how-tos/add-structured-data"},{"title":"Add Rate Limiting to Your API","sidebarTitle":"Rate Limiting","href":"/how-tos/rate-limit-api"},{"title":"Send a Contract for E-Signature","sidebarTitle":"Send Contract","href":"/how-tos/send-contract-for-signing"},{"title":"Use Your Own Domain for Billing","sidebarTitle":"Billing Custom Domain","href":"/how-tos/portal-custom-domain"},{"title":"Enable the Sales AI Co-pilot","href":"/how-tos/enable-sales-copilot"}]},{"group":"Workflow Recipes","pages":[{"title":"Workflow Recipe: Auto-Sync Leads to Your CRM","sidebarTitle":"Leads to CRM","href":"/how-tos/workflow-leads-to-crm"},{"title":"Workflow Recipe: Auto-Post New Blog Articles to LinkedIn","sidebarTitle":"Blog to LinkedIn","href":"/how-tos/workflow-blog-to-linkedin"},{"title":"Workflow Recipe: Welcome Email Sequence for New Signups","sidebarTitle":"Welcome Sequence","href":"/how-tos/workflow-welcome-sequence"},{"title":"Workflow Recipe: Abandoned Cart Recovery","sidebarTitle":"Abandoned Cart","href":"/how-tos/workflow-abandoned-cart"},{"title":"Workflow Recipe: Re-engagement Campaign for Inactive Users","sidebarTitle":"Re-engagement","href":"/how-tos/workflow-re-engagement"},{"title":"Workflow Recipe: Auto-Request Reviews After Purchase","sidebarTitle":"Request Reviews","href":"/how-tos/workflow-request-reviews"},{"title":"Workflow Recipe: Lead Scoring Based on Behavior","sidebarTitle":"Lead Scoring","href":"/how-tos/workflow-lead-scoring"},{"title":"Workflow Recipe: Subscription Renewal Reminders","sidebarTitle":"Renewal Reminders","href":"/how-tos/workflow-subscription-renewal"},{"title":"Workflow Recipe: Low-Stock Inventory Alerts","sidebarTitle":"Low-Stock Alerts","href":"/how-tos/workflow-low-stock"},{"title":"Workflow Recipe: Auto-Route Support Tickets","sidebarTitle":"Ticket Routing","href":"/how-tos/workflow-support-routing"}]},{"group":"Integrations \u0026 BYOK","pages":[{"title":"Set Up Your Gmail App","sidebarTitle":"Gmail App (Google)","href":"/how-tos/google-oauth-app"},{"title":"Set Up Your Outlook App","sidebarTitle":"Outlook App (Microsoft)","href":"/how-tos/microsoft-oauth-app"},{"title":"Connect Gmail","sidebarTitle":"Connect Gmail","href":"/how-tos/connect-gmail"},{"title":"Connect Google Calendar","sidebarTitle":"Connect Google Calendar","href":"/how-tos/connect-google-calendar"},{"title":"Connect Google Search Console","sidebarTitle":"Connect Search Console","href":"/how-tos/connect-gsc"},{"title":"Connect Google Business Profile","sidebarTitle":"Connect Business Profile","href":"/how-tos/connect-gbp"},{"title":"Connect Facebook \u0026 Instagram for Social Posting","sidebarTitle":"Facebook \u0026 Instagram","href":"/how-tos/connect-meta-social"},{"title":"Connect LinkedIn for Social Posting","sidebarTitle":"LinkedIn","href":"/how-tos/connect-linkedin-social"},{"title":"Connect X (Twitter) for Social Posting","sidebarTitle":"X (Twitter)","href":"/how-tos/connect-x"},{"title":"Connect TikTok for Social Posting","sidebarTitle":"TikTok","href":"/how-tos/connect-tiktok"},{"title":"Post to Google Business Profile","sidebarTitle":"Google Business Posts","href":"/how-tos/connect-gbp-social"},{"title":"Connect Google Ads","sidebarTitle":"Connect Google Ads","href":"/how-tos/connect-google-ads"},{"title":"Connect Outlook","sidebarTitle":"Connect Outlook","href":"/how-tos/connect-outlook"},{"title":"Connect Meta Ads (Facebook \u0026 Instagram)","sidebarTitle":"Connect Meta Ads","href":"/how-tos/connect-meta-ads"},{"title":"Connect TikTok Ads","sidebarTitle":"Connect TikTok Ads","href":"/how-tos/connect-tiktok-ads"},{"title":"Connect GoHighLevel (GHL)","sidebarTitle":"Connect GHL","href":"/how-tos/connect-ghl"}]},{"group":"Collaborating","pages":[{"title":"Connect GitHub","sidebarTitle":"Connect GitHub","href":"/how-tos/connect-github"},{"title":"Project Management","sidebarTitle":"Project Management","href":"/how-tos/pm-projects"}]},{"group":"Account","pages":[{"title":"Bring Your Own AI API Key (BYOK)","sidebarTitle":"BYOK","href":"/how-tos/byok-ai"},{"title":"Switch Between Accounts","sidebarTitle":"Switch Accounts","href":"/how-tos/switch-accounts"}]},{"title":"Migrate from CallRail","href":"/how-tos/migrate-from-callrail"}]},{"group":"Account \u0026 Settings","pages":[{"title":"Team Members","href":"/settings/team"},{"title":"Your Home Account","sidebarTitle":"Home Account","href":"/settings/home-account"},{"title":"Roles \u0026 Permissions","sidebarTitle":"Permissions","href":"/settings/permissions"},{"title":"AI Credits","href":"/settings/ai-credits"},{"title":"Domains","href":"/settings/domains"},{"title":"Buying a Domain","href":"/settings/buying-domains"},{"title":"Transferring a Domain In","href":"/settings/transferring-domains"},{"title":"Billing","href":"/settings/billing"},{"title":"Data Retention \u0026 Storage","sidebarTitle":"Data Retention","href":"/settings/data-retention"},{"title":"Export Your Data","sidebarTitle":"Export Your Data","href":"/settings/export-your-data"}]},{"group":"Partners","pages":[{"title":"Partner Program","sidebarTitle":"Overview","href":"/partners/overview"},{"title":"Commissions \u0026 Tiers","sidebarTitle":"Commissions","href":"/partners/commissions"},{"title":"Referral Links","sidebarTitle":"Referrals","href":"/partners/referrals"},{"title":"Managing Clients","sidebarTitle":"Managing clients","href":"/partners/managing-clients"},{"title":"Whitelabel","sidebarTitle":"Whitelabel","href":"/partners/whitelabel"},{"title":"Partner Badges","sidebarTitle":"Badges","href":"/partners/badges"}]}]},{"tab":"API Reference","pages":[{"title":"API Reference","href":"/api-reference/overview"}]},{"tab":"Help Center","pages":[{"title":"Help Center","href":"/help-center/faq"}]}]},"title":"Let Your Helpdesk Agent Sort Tickets and Draft Replies - Hiveku Builder","buildId":"dpl_cadrRc5H9XQiJQbDFN5mcYRs2PAj","deploymentId":"dpl_cadrRc5H9XQiJQbDFN5mcYRs2PAj","dynamics":["07c022d89b","a74be98ba7"],"chunks":["Frame-B0bJ23PC.js","DynamicMarkdown-UGQuxDKp.js","zoom-image-lightbox-B0E5HDf_.js","lightbox-handle-r17bVUz3.js"]}
