Offer Talk live in your website chat so visitors can ask questions out loud, hear your assistant answer, and find every call written out in your inbox
Some visitors would rather ask than type. Talk live adds a voice call to your website chat: the visitor taps it, speaks, and your website assistant answers out loud, with everything written out as they talk. The call then lands in your Helpdesk inbox like any chat.This guide checks Talk live is on for Northwind, makes a test call from the website, and reads it back in the inbox.
Click Helpdesk in the left rail, then Setup at the top, then Chat widget. On the Who answers tab, turn on Offer Talk live and click Save.
Offer Talk live, switched on
Your assistant answers these calls, not a person. Visitors see Talk live only while your website assistant is answering, and calls use your voice minutes.
In the chat on your website, the visitor taps Talk live under Send us a message.
Talk live, in the chat
2
Share a name and email
Before we call asks for their email, and their name if they like, so the call is linked to their conversation. They tap Continue to call and allow the microphone.
Before the call
3
Talk
The assistant greets them and answers out loud. What both say is written out in the chat as they go. Mute turns off their microphone, and End hangs up.
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