Put a chat button on your site in your brand colors, publish it, and answer visitors from your Helpdesk inbox
A chat button lets visitors ask a question without leaving your site. Your website assistant answers what it can and offers to pass anything else to your team, and every conversation arrives in your Helpdesk inbox.This guide adds the chat to the Northwind site, in Northwind’s colors.
On the Appearance tab, type the name visitors see at the top of the chat, for example your business name.
The name visitors see
2
Pick your colors
Under Colors, type your brand color into Main color (it colors the header, the chat button and the send button). Second color is where the header’s gradient fades to. The preview on the right changes as you type.If the page says the text is hard to read on your main color, pick a slightly darker shade, or the text color it suggests. Here the Northwind orange was darkened a little so the white text stays readable.
3
Save
Click Save at the top right.
The brand colors, the preview, and Save
The Messages tab sets the welcome text, and Templates offers ready-made looks.
Under Your Hiveku websites, click Add chat next to your site. (You can also ask the AI in the site builder to “add the Hiveku chat”.)
Your Hiveku websites
3
Publish your site
The site now reads Waiting for deploy: the chat is saved to it and shows on the live site after its next publish. Click Go to deploy, then Deploy next to Production (see Publish Your Changes).
Saved, waiting for the next deploy
Deploy, on the Production row
Not on a Hiveku website? The same tab has a one-line snippet to paste into any site. See Website Chat.
Open your live site. The chat button sits in the bottom corner, in your colors.
The chat button on the live Northwind site
1
Open the chat
Click the chat button, then Send us a message. (Talk live, when it shows, starts a voice call with your assistant.)
The chat, in Northwind's colors
2
Ask a question
Type a question a visitor might ask and press Enter. Your website assistant answers from your website pages, your help articles and your saved answers. Talk to a person stays under the conversation, so a visitor can reach your team at any time.
Assistant lists the chats your assistant is answering.
Waiting for you lists the chats that need your team: the assistant passed it on, or the visitor wrote back to you.
Live now shows who is chatting on your site right now.
The test chat, under Assistant
Click a chat to read it. Under each answer you can see what the assistant searched. To answer yourself, click Take over, or type in Reply and click Send: replying takes the chat over from the assistant, and your reply shows in the chat on your website. Click Resolve when you are done, and the chat moves to Done.
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Here the Northwind orange was darkened a little so the white text stays readable.`})]}),_jsxs(Step,{title:`Save`,children:[_jsxs(_components.p,{children:[`Click `,_jsx(_components.strong,{children:`Save`}),` at the top right.`]}),_jsx(Frame,{caption:`The brand colors, the preview, and Save`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/locusdigital/Jd9J8MdQ6yozPU-N/images/how-tos/site-builder/chat-03-colors-closeup.webp?fit=max\u0026auto=format\u0026n=Jd9J8MdQ6yozPU-N\u0026q=85\u0026s=0574c87c0928254868ebd07f87349d1a`,alt:`Main color B35624, Second color 7A3A14 and white text, with the Main color box and the Save button outlined, and the preview showing the chat in Northwind orange`,width:`908`,\"data-og-width\":`1816`,\"data-og-height\":`1580`,\"data-path\":`images/how-tos/site-builder/chat-03-colors-closeup.webp`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/locusdigital/Jd9J8MdQ6yozPU-N/images/how-tos/site-builder/chat-03-colors-closeup.webp?w=280\u0026fit=max\u0026auto=format\u0026n=Jd9J8MdQ6yozPU-N\u0026q=85\u0026s=7b3a186abdf91cd32e6a271a17732552 280w, https://mintcdn.com/locusdigital/Jd9J8MdQ6yozPU-N/images/how-tos/site-builder/chat-03-colors-closeup.webp?w=560\u0026fit=max\u0026auto=format\u0026n=Jd9J8MdQ6yozPU-N\u0026q=85\u0026s=6534d0f1bba20af937c5670d59fee057 560w, https://mintcdn.com/locusdigital/Jd9J8MdQ6yozPU-N/images/how-tos/site-builder/chat-03-colors-closeup.webp?w=840\u0026fit=max\u0026auto=format\u0026n=Jd9J8MdQ6yozPU-N\u0026q=85\u0026s=33dd5ddfe7f54751fbe04dec16f9e702 840w, https://mintcdn.com/locusdigital/Jd9J8MdQ6yozPU-N/images/how-tos/site-builder/chat-03-colors-closeup.webp?w=1100\u0026fit=max\u0026auto=format\u0026n=Jd9J8MdQ6yozPU-N\u0026q=85\u0026s=5b01539853fd518d28366d99077b70e8 1100w, https://mintcdn.com/locusdigital/Jd9J8MdQ6yozPU-N/images/how-tos/site-builder/chat-03-colors-closeup.webp?w=1650\u0026fit=max\u0026auto=format\u0026n=Jd9J8MdQ6yozPU-N\u0026q=85\u0026s=b56f346fd2f2ff7ab9de3cc66e597a9f 1650w, https://mintcdn.com/locusdigital/Jd9J8MdQ6yozPU-N/images/how-tos/site-builder/chat-03-colors-closeup.webp?w=2500\u0026fit=max\u0026auto=format\u0026n=Jd9J8MdQ6yozPU-N\u0026q=85\u0026s=c628721e33fa78975b74fd3d59ccb7be 2500w`})})]})]}),`\n`,_jsxs(_components.p,{children:[`The `,_jsx(_components.strong,{children:`Messages`}),` tab sets the welcome text, and `,_jsx(_components.strong,{children:`Templates`}),` offers ready-made looks.`]}),`\n`,_jsx(Heading,{level:`2`,id:`add-it-to-your-site`,children:`Add it to your site`}),`\n`,_jsxs(Steps,{children:[_jsxs(Step,{title:`Open the Install tab`,children:[_jsxs(_components.p,{children:[`Click `,_jsx(_components.strong,{children:`…`}),` at the end of the tabs, then `,_jsx(_components.strong,{children:`Install`}),`.`]}),_jsx(Frame,{caption:`Install, in the extra tabs`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/locusdigital/Jd9J8MdQ6yozPU-N/images/how-tos/site-builder/chat-04-install-tab-closeup.webp?fit=max\u0026auto=format\u0026n=Jd9J8MdQ6yozPU-N\u0026q=85\u0026s=961da1ca4eafad114ef7120c2066b10b`,alt:`The settings tabs with the extra tabs menu open: Who answers, Pre-chat and Install, with Install outlined`,width:`470`,\"data-og-width\":`940`,\"data-og-height\":`840`,\"data-path\":`images/how-tos/site-builder/chat-04-install-tab-closeup.webp`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/locusdigital/Jd9J8MdQ6yozPU-N/images/how-tos/site-builder/chat-04-install-tab-closeup.webp?w=280\u0026fit=max\u0026auto=format\u0026n=Jd9J8MdQ6yozPU-N\u0026q=85\u0026s=564789a693f0a950d33bdc187fa15c54 280w, https://mintcdn.com/locusdigital/Jd9J8MdQ6yozPU-N/images/how-tos/site-builder/chat-04-install-tab-closeup.webp?w=560\u0026fit=max\u0026auto=format\u0026n=Jd9J8MdQ6yozPU-N\u0026q=85\u0026s=6b759c91cec2bd529b89ef2569add85f 560w, https://mintcdn.com/locusdigital/Jd9J8MdQ6yozPU-N/images/how-tos/site-builder/chat-04-install-tab-closeup.webp?w=840\u0026fit=max\u0026auto=format\u0026n=Jd9J8MdQ6yozPU-N\u0026q=85\u0026s=6ff7456589e396d0b31a85e607e015ac 840w, https://mintcdn.com/locusdigital/Jd9J8MdQ6yozPU-N/images/how-tos/site-builder/chat-04-install-tab-closeup.webp?w=1100\u0026fit=max\u0026auto=format\u0026n=Jd9J8MdQ6yozPU-N\u0026q=85\u0026s=aae14b3a75d2639d385c9ad79087752a 1100w, https://mintcdn.com/locusdigital/Jd9J8MdQ6yozPU-N/images/how-tos/site-builder/chat-04-install-tab-closeup.webp?w=1650\u0026fit=max\u0026auto=format\u0026n=Jd9J8MdQ6yozPU-N\u0026q=85\u0026s=d287d8909457499f85cb330941818682 1650w, https://mintcdn.com/locusdigital/Jd9J8MdQ6yozPU-N/images/how-tos/site-builder/chat-04-install-tab-closeup.webp?w=2500\u0026fit=max\u0026auto=format\u0026n=Jd9J8MdQ6yozPU-N\u0026q=85\u0026s=5a0548c2964a8c6b90e38debbefd6f52 2500w`})})]}),_jsxs(Step,{title:`Click Add chat`,children:[_jsxs(_components.p,{children:[`Under `,_jsx(_components.strong,{children:`Your Hiveku websites`}),`, click `,_jsx(_components.strong,{children:`Add chat`}),` next to your site. (You can also ask the AI in the site builder to “add the Hiveku chat”.)`]}),_jsx(Frame,{caption:`Your Hiveku websites`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/locusdigital/Jd9J8MdQ6yozPU-N/images/how-tos/site-builder/chat-05-add-chat-closeup.webp?fit=max\u0026auto=format\u0026n=Jd9J8MdQ6yozPU-N\u0026q=85\u0026s=f5ceb69c50bf713f0bb548aa013ac24c`,alt:`Your Hiveku websites: Northwind Coffee Roasters, Not added, with its Add chat button outlined`,width:`455`,\"data-og-width\":`910`,\"data-og-height\":`640`,\"data-path\":`images/how-tos/site-builder/chat-05-add-chat-closeup.webp`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/locusdigital/Jd9J8MdQ6yozPU-N/images/how-tos/site-builder/chat-05-add-chat-closeup.webp?w=280\u0026fit=max\u0026auto=format\u0026n=Jd9J8MdQ6yozPU-N\u0026q=85\u0026s=b66985d3e8a52e171d458d4fa2850f29 280w, https://mintcdn.com/locusdigital/Jd9J8MdQ6yozPU-N/images/how-tos/site-builder/chat-05-add-chat-closeup.webp?w=560\u0026fit=max\u0026auto=format\u0026n=Jd9J8MdQ6yozPU-N\u0026q=85\u0026s=fe9e6b802bb37281c7acac3199af1d12 560w, https://mintcdn.com/locusdigital/Jd9J8MdQ6yozPU-N/images/how-tos/site-builder/chat-05-add-chat-closeup.webp?w=840\u0026fit=max\u0026auto=format\u0026n=Jd9J8MdQ6yozPU-N\u0026q=85\u0026s=d98fc713f5fd12d17692ccc34652ea15 840w, https://mintcdn.com/locusdigital/Jd9J8MdQ6yozPU-N/images/how-tos/site-builder/chat-05-add-chat-closeup.webp?w=1100\u0026fit=max\u0026auto=format\u0026n=Jd9J8MdQ6yozPU-N\u0026q=85\u0026s=3a6fabe3898112af2623b30893cf24cb 1100w, https://mintcdn.com/locusdigital/Jd9J8MdQ6yozPU-N/images/how-tos/site-builder/chat-05-add-chat-closeup.webp?w=1650\u0026fit=max\u0026auto=format\u0026n=Jd9J8MdQ6yozPU-N\u0026q=85\u0026s=d4c93d6b32145960af2baa1ea76eaec9 1650w, https://mintcdn.com/locusdigital/Jd9J8MdQ6yozPU-N/images/how-tos/site-builder/chat-05-add-chat-closeup.webp?w=2500\u0026fit=max\u0026auto=format\u0026n=Jd9J8MdQ6yozPU-N\u0026q=85\u0026s=7a3af897183e343437449c3d9935e6c2 2500w`})})]}),_jsxs(Step,{title:`Publish your site`,children:[_jsxs(_components.p,{children:[`The site now reads `,_jsx(_components.strong,{children:`Waiting for deploy`}),`: the chat is saved to it and shows on the live site after its next publish. Click `,_jsx(_components.strong,{children:`Go to deploy`}),`, then `,_jsx(_components.strong,{children:`Deploy`}),` next to `,_jsx(_components.strong,{children:`Production`}),` (see `,_jsx(_components.a,{href:`/how-tos/site-builder/publish`,children:`Publish Your Changes`}),`).`]}),_jsx(Frame,{caption:`Saved, waiting for the next deploy`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/locusdigital/Jd9J8MdQ6yozPU-N/images/how-tos/site-builder/chat-06-waiting-for-deploy-closeup.webp?fit=max\u0026auto=format\u0026n=Jd9J8MdQ6yozPU-N\u0026q=85\u0026s=4e7d7f3f184c644b096139a8dcbaf705`,alt:`Northwind Coffee Roasters, Waiting for deploy: Saved. The chat shows on your live site after the next deploy, with Go to deploy outlined`,width:`455`,\"data-og-width\":`910`,\"data-og-height\":`720`,\"data-path\":`images/how-tos/site-builder/chat-06-waiting-for-deploy-closeup.webp`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/locusdigital/Jd9J8MdQ6yozPU-N/images/how-tos/site-builder/chat-06-waiting-for-deploy-closeup.webp?w=280\u0026fit=max\u0026auto=format\u0026n=Jd9J8MdQ6yozPU-N\u0026q=85\u0026s=9219b1559028ea1fe97c7222f716653f 280w, https://mintcdn.com/locusdigital/Jd9J8MdQ6yozPU-N/images/how-tos/site-builder/chat-06-waiting-for-deploy-closeup.webp?w=560\u0026fit=max\u0026auto=format\u0026n=Jd9J8MdQ6yozPU-N\u0026q=85\u0026s=855a06c7de1c31ed74acf5d5e4dcbaa8 560w, https://mintcdn.com/locusdigital/Jd9J8MdQ6yozPU-N/images/how-tos/site-builder/chat-06-waiting-for-deploy-closeup.webp?w=840\u0026fit=max\u0026auto=format\u0026n=Jd9J8MdQ6yozPU-N\u0026q=85\u0026s=f4acd94276f36c80a270546c3260a7f9 840w, https://mintcdn.com/locusdigital/Jd9J8MdQ6yozPU-N/images/how-tos/site-builder/chat-06-waiting-for-deploy-closeup.webp?w=1100\u0026fit=max\u0026auto=format\u0026n=Jd9J8MdQ6yozPU-N\u0026q=85\u0026s=4c354a194150b6375eff6d9b8aac427a 1100w, https://mintcdn.com/locusdigital/Jd9J8MdQ6yozPU-N/images/how-tos/site-builder/chat-06-waiting-for-deploy-closeup.webp?w=1650\u0026fit=max\u0026auto=format\u0026n=Jd9J8MdQ6yozPU-N\u0026q=85\u0026s=2529b415cad910495e5197840a401868 1650w, https://mintcdn.com/locusdigital/Jd9J8MdQ6yozPU-N/images/how-tos/site-builder/chat-06-waiting-for-deploy-closeup.webp?w=2500\u0026fit=max\u0026auto=format\u0026n=Jd9J8MdQ6yozPU-N\u0026q=85\u0026s=4eeb76d397ae41773bc6770e5082f26b 2500w`})}),_jsx(Frame,{caption:`Deploy, on the Production row`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/locusdigital/Jd9J8MdQ6yozPU-N/images/how-tos/site-builder/chat-07-deploy-closeup.webp?fit=max\u0026auto=format\u0026n=Jd9J8MdQ6yozPU-N\u0026q=85\u0026s=d54e29447a622cbdab297c7bc75d7f4f`,alt:`The Deploy menu with the Production row's Deploy button outlined`,width:`420`,\"data-og-width\":`840`,\"data-og-height\":`640`,\"data-path\":`images/how-tos/site-builder/chat-07-deploy-closeup.webp`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/locusdigital/Jd9J8MdQ6yozPU-N/images/how-tos/site-builder/chat-07-deploy-closeup.webp?w=280\u0026fit=max\u0026auto=format\u0026n=Jd9J8MdQ6yozPU-N\u0026q=85\u0026s=6563c290ef682d88ce155385bb2ee842 280w, https://mintcdn.com/locusdigital/Jd9J8MdQ6yozPU-N/images/how-tos/site-builder/chat-07-deploy-closeup.webp?w=560\u0026fit=max\u0026auto=format\u0026n=Jd9J8MdQ6yozPU-N\u0026q=85\u0026s=d83b77fee399c7c893d5d66439f85735 560w, https://mintcdn.com/locusdigital/Jd9J8MdQ6yozPU-N/images/how-tos/site-builder/chat-07-deploy-closeup.webp?w=840\u0026fit=max\u0026auto=format\u0026n=Jd9J8MdQ6yozPU-N\u0026q=85\u0026s=e7b843285a0ae178c1b57064cfcde801 840w, https://mintcdn.com/locusdigital/Jd9J8MdQ6yozPU-N/images/how-tos/site-builder/chat-07-deploy-closeup.webp?w=1100\u0026fit=max\u0026auto=format\u0026n=Jd9J8MdQ6yozPU-N\u0026q=85\u0026s=337cb31f014ec9d00302ddc030bf0955 1100w, https://mintcdn.com/locusdigital/Jd9J8MdQ6yozPU-N/images/how-tos/site-builder/chat-07-deploy-closeup.webp?w=1650\u0026fit=max\u0026auto=format\u0026n=Jd9J8MdQ6yozPU-N\u0026q=85\u0026s=3a74e0aae68d644e479a21c61a9865e8 1650w, https://mintcdn.com/locusdigital/Jd9J8MdQ6yozPU-N/images/how-tos/site-builder/chat-07-deploy-closeup.webp?w=2500\u0026fit=max\u0026auto=format\u0026n=Jd9J8MdQ6yozPU-N\u0026q=85\u0026s=ec6e2a86684c5cd6fc703491a7589ea9 2500w`})})]})]}),`\n`,_jsx(Note,{children:_jsxs(_components.p,{children:[`Not on a Hiveku website? The same tab has a one-line snippet to paste into any site. See `,_jsx(_components.a,{href:`/helpdesk/chat-widget`,children:`Website Chat`}),`.`]})}),`\n`,_jsx(Heading,{level:`2`,id:`try-it-on-your-site`,children:`Try it on your site`}),`\n`,_jsx(_components.p,{children:`Open your live site. The chat button sits in the bottom corner, in your colors.`}),`\n`,_jsx(Frame,{caption:`The chat button on the live Northwind site`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/locusdigital/mIM56hvaITGhxGrD/images/how-tos/site-builder/chat-08-on-your-site-closeup.webp?fit=max\u0026auto=format\u0026n=mIM56hvaITGhxGrD\u0026q=85\u0026s=89b0ea1513b97fb48eb6e89a00640f89`,alt:`The bottom-right corner of the Northwind site: the Made in Hiveku badge, and below it the round orange chat button, outlined`,width:`400`,\"data-og-width\":`800`,\"data-og-height\":`520`,\"data-path\":`images/how-tos/site-builder/chat-08-on-your-site-closeup.webp`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/locusdigital/mIM56hvaITGhxGrD/images/how-tos/site-builder/chat-08-on-your-site-closeup.webp?w=280\u0026fit=max\u0026auto=format\u0026n=mIM56hvaITGhxGrD\u0026q=85\u0026s=00d0791b15c37292ac6108b650988fb1 280w, https://mintcdn.com/locusdigital/mIM56hvaITGhxGrD/images/how-tos/site-builder/chat-08-on-your-site-closeup.webp?w=560\u0026fit=max\u0026auto=format\u0026n=mIM56hvaITGhxGrD\u0026q=85\u0026s=ed64c863d7c911866cb1aa1b73a90941 560w, https://mintcdn.com/locusdigital/mIM56hvaITGhxGrD/images/how-tos/site-builder/chat-08-on-your-site-closeup.webp?w=840\u0026fit=max\u0026auto=format\u0026n=mIM56hvaITGhxGrD\u0026q=85\u0026s=c51f96ac0fdab1746159ec15ed568e55 840w, https://mintcdn.com/locusdigital/mIM56hvaITGhxGrD/images/how-tos/site-builder/chat-08-on-your-site-closeup.webp?w=1100\u0026fit=max\u0026auto=format\u0026n=mIM56hvaITGhxGrD\u0026q=85\u0026s=59d5e74cceec1db1cebe6a9aede7094b 1100w, https://mintcdn.com/locusdigital/mIM56hvaITGhxGrD/images/how-tos/site-builder/chat-08-on-your-site-closeup.webp?w=1650\u0026fit=max\u0026auto=format\u0026n=mIM56hvaITGhxGrD\u0026q=85\u0026s=5dfccf1262110b838fd0e65e0f5f564f 1650w, https://mintcdn.com/locusdigital/mIM56hvaITGhxGrD/images/how-tos/site-builder/chat-08-on-your-site-closeup.webp?w=2500\u0026fit=max\u0026auto=format\u0026n=mIM56hvaITGhxGrD\u0026q=85\u0026s=b75135d0a3eb82ba791663c51872533e 2500w`})}),`\n`,_jsxs(Steps,{children:[_jsxs(Step,{title:`Open the chat`,children:[_jsxs(_components.p,{children:[`Click the chat button, then `,_jsx(_components.strong,{children:`Send us a message`}),`. (`,_jsx(_components.strong,{children:`Talk live`}),`, when it shows, starts a voice call with your assistant.)`]}),_jsx(Frame,{caption:`The chat, in Northwind's colors`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/locusdigital/mIM56hvaITGhxGrD/images/how-tos/site-builder/chat-09-open-chat-closeup.webp?fit=max\u0026auto=format\u0026n=mIM56hvaITGhxGrD\u0026q=85\u0026s=b62e4bd8b586ba6a2bb4759169ac9037`,alt:`The open chat: Northwind Coffee, Online, Hi there, How can we help?, with the Send us a message button outlined and Talk live below it`,width:`436`,\"data-og-width\":`872`,\"data-og-height\":`1500`,\"data-path\":`images/how-tos/site-builder/chat-09-open-chat-closeup.webp`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/locusdigital/mIM56hvaITGhxGrD/images/how-tos/site-builder/chat-09-open-chat-closeup.webp?w=280\u0026fit=max\u0026auto=format\u0026n=mIM56hvaITGhxGrD\u0026q=85\u0026s=15c09ccc03e813fe01f72e9cc8fe57a1 280w, https://mintcdn.com/locusdigital/mIM56hvaITGhxGrD/images/how-tos/site-builder/chat-09-open-chat-closeup.webp?w=560\u0026fit=max\u0026auto=format\u0026n=mIM56hvaITGhxGrD\u0026q=85\u0026s=b7bedf929f0dbdc2b1be044e9afa5cc5 560w, https://mintcdn.com/locusdigital/mIM56hvaITGhxGrD/images/how-tos/site-builder/chat-09-open-chat-closeup.webp?w=840\u0026fit=max\u0026auto=format\u0026n=mIM56hvaITGhxGrD\u0026q=85\u0026s=1aa1e3a09ec54fba0d54b87a390c530c 840w, https://mintcdn.com/locusdigital/mIM56hvaITGhxGrD/images/how-tos/site-builder/chat-09-open-chat-closeup.webp?w=1100\u0026fit=max\u0026auto=format\u0026n=mIM56hvaITGhxGrD\u0026q=85\u0026s=61c183b17f68aec8c839c87c26d3e993 1100w, https://mintcdn.com/locusdigital/mIM56hvaITGhxGrD/images/how-tos/site-builder/chat-09-open-chat-closeup.webp?w=1650\u0026fit=max\u0026auto=format\u0026n=mIM56hvaITGhxGrD\u0026q=85\u0026s=4c692b727243f0f6119d8553c2566231 1650w, https://mintcdn.com/locusdigital/mIM56hvaITGhxGrD/images/how-tos/site-builder/chat-09-open-chat-closeup.webp?w=2500\u0026fit=max\u0026auto=format\u0026n=mIM56hvaITGhxGrD\u0026q=85\u0026s=50d84598e79702a1ace2b5ced94d8a74 2500w`})})]}),_jsxs(Step,{title:`Ask a question`,children:[_jsxs(_components.p,{children:[`Type a question a visitor might ask and press `,_jsx(_components.strong,{children:`Enter`}),`. Your website assistant answers from your website pages, your help articles and your saved answers. `,_jsx(_components.strong,{children:`Talk to a person`}),` stays under the conversation, so a visitor can reach your team at any time.`]}),_jsx(Frame,{caption:`Answered from the Northwind subscription page`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/locusdigital/mIM56hvaITGhxGrD/images/how-tos/site-builder/chat-10-answered-closeup.webp?fit=max\u0026auto=format\u0026n=mIM56hvaITGhxGrD\u0026q=85\u0026s=fb2a05af323b8274537d271fe2e54223`,alt:`The visitor's question Do you sell coffee subscriptions? and the assistant's answer about free shipping and the 17 dollar Explorer plan, with a link to the subscription options, 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