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Invoices that come from your own business address get opened and paid. Hiveku sends invoices, estimates and contracts from a sending domain you’ve verified on your account, so customers see your name, not ours. This guide checks which domain Northwind’s invoices send from, and shows how to give billing its own.

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See which domain sends your invoices

Click Commerce in the left rail, then Settings at the bottom of the list on the left, then the Email tab. Sending domains lists the domains verified on your account. It’s the same list as in Marketing, so a domain you set up there shows here too.
Commerce settings, Email tab, outlined; Sending domains: invoices, estimates and contracts send from a verified domain on your account; and mail.northwindroasters.com, Default, Marketing, Marketing-ready, Verified, outlined

Northwind's sending domain

Hiveku picks the sender for billing email in this order: a domain set up for Commerce, then one for All email, then your Default domain. Northwind has one domain, so its invoices already come from invoices@mail.northwindroasters.com. Estimates come from estimates@ and contracts from agreements@ the same domain.

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Give billing email its own domain

A separate domain for billing, such as billing.yourdomain.com, keeps invoices reaching the inbox even if a marketing campaign gets marked as spam.
1

Click Add domain

On the Email tab, click Add domain.
2

Name it and choose Commerce

Type the Domain name: use a part of your domain made for sending, such as billing. Under What will this domain send?, choose Commerce: billing and order email. Click Add domain.
Add a sending domain: Domain name billing.northwindroasters.com, outlined; What will this domain send? Commerce: billing and order email, outlined; and Add domain

A billing domain for Northwind

3

Add the records and verify

Hiveku shows a few records to add at the company where you bought your domain. Add them, then come back to the Email tab: the domain shows Pending until Hiveku finds the records, usually within minutes. Click the refresh icon in its row to check again. Once it says Verified, invoices, estimates and contracts send from it.
The records are the same kind as for marketing email: Get Set Up to Send Marketing Email shows them step by step.

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Good to know

  • The name on the email is your business name. Click the pencil next to Sender name to change it.
  • No verified domain yet? Invoices can still be sent, from a Hiveku address. Verify a domain so they come from yours.
  • Setting up invoicing for the first time: see Set Up Invoicing.