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Every site Hiveku hosts sits behind a firewall that stops automated tools it can’t identify. Real visitors, search engines and common uptime monitors pass without you doing anything. If you run your own monitor or an agency’s audit tool and it gets turned away, allow it by name. This guide allows a made-up monitor on Northwind’s Pearl District site, then removes it.

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Find your monitor’s name

Your tool sends a name with every request, called its user agent. Look in the tool’s settings or help page for it. Use the part that names the product and its version, for example NorthwindMonitor/1.0, not a general word like Mozilla or bot.

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Open the Firewall section

Open the website, click its name at the top of the page, then Hosting. Click Production, then scroll to Firewall and click Allow a client.
Firewall, Edge protection for Production: Hiveku's edge firewall protects this site; real visitors, search engines, AI assistants, link previews and common uptime monitors pass. Allow a client is outlined at the top right

The Firewall section, with Allow a client outlined

Under the counters, Automated clients that were challenged or blocked lists the tools the firewall turned away in the last 7 days. If yours is there and its row shows Allow, click it instead. The list updates once a day.

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Allow the monitor

Leave Allow by on User-agent token, type your tool’s name in Token, and add a Note so your team knows what it is. Click Allow.
Allow this client: Allow by User-agent token, Token NorthwindMonitor/1.0, Note (optional) Our uptime check, every 5 minutes, and the Allow button outlined, with Cancel

Allowing NorthwindMonitor/1.0

A message says the firewall applies it within a minute (sometimes it says within the day instead), and the monitor appears under Allowed for this site, with who added it and when.
Under Allowed for this site, outlined: User agent NorthwindMonitor/1.0, Our uptime check, every 5 minutes, added by Jamie Holloway on 2026-10-22, with Remove

The monitor is allowed

No deploy is needed.

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Remove it when you’re done

Click Remove on its row. It’s removed right away, without a confirm step, so click it only when you mean it. Northwind removed its made-up monitor right after this guide.

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Good to know

  • Allowing by address: if your tool has a fixed IP address, choose IP address or network under Allow by instead. An allowed address is trusted on every Hiveku-hosted site, while an allowed name works on this site only.
  • Some limits still apply. Allowing a tool doesn’t lift the limit on how many requests one address can send, the check on very high volume, or the block on known bulk-scraping networks.
  • More detail: Allow a Monitor Through the Firewall explains the counters, what a turned-away tool receives, and every rule.